Job Summary

Reporting to the Director of Health Services, the Health Services Coordinator is responsible for checking in and out students receiving services in Health Services. The Coordinator also educates students on eligibility, available services, portal access, required paperwork, and informed consent when accessing care through the Student Wellness Center. This position supports departmental operations by updating daily schedules to accommodate staffing or call-out changes, assisting with service promotion, and supporting data collection activities for the Health Services unit. The Health Services Coordinator also serves as a liaison with the Care Experience Team and assists with scheduling follow-up appointments and supporting case management functions as time and workflow allow.

Key Responsibilities

• Check in and check out students receiving services within Health Services
• Educate students on eligibility, service types, portal access, and required paperwork
• Support department operations by updating daily schedules and responding to call-outs
• Assist with limited service promotion and data collection activities for Health Services
• Serve as liaison with the Care Experience Team within the Student Wellness Center
• Schedule follow-up appointments and support case management functions as time allows
• Collaborate with Student Wellness Center staff to promote integrated, student-centered care

Knowledge, Skills & Abilities

• Ability to effectively establish and maintain cooperative working relationships within a diverse, multicultural environment
• Knowledge of software applications including word processing, Excel, database management, and other electronic recordkeeping
• Ability to compose and appropriately format correspondence with students, faculty, and staff
• Working knowledge of electronic health record systems and ability to learn new systems and assess appropriate workflows
• Ability to troubleshoot office administration issues and respond to inquiries and requests related to the work area
• Keen skill in executing student/customer service principles to create a welcoming environment, including motivational interviewing and de-escalation techniques
• Ability to effectively handle interpersonal interactions at all levels and highly sensitive interpersonal situations
• Effective communication across a variety of venues
• Ability to interpret and apply policies and procedures independently
• Ability to consult and use judgement, discretion when precedents do not exist
• Skill in balancing multiple work priorities and the ability to organize, coordinate, and guide the work of others based on student needs
• Ability to perform accurately in a detail-oriented environment, including the ability to proof the accuracy of entered/recorded information and numbers
• Working knowledge of healthcare and education privacy and confidentiality laws (e.g. HIPAA, FERPA, etc.) and
• Ability to maintain confidentiality and appropriately handle sensitive communications across all work
• Knowledge of general methods, procedures, and practices of an outpatient medical facility

Required Qualifications

• High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities

Preferred Qualifications

• Community Health Worker or Medical Assistant Certificate
• Bachelor’s degree in Nursing, Public Health, or equivalent
• Two (2) years of directly related experience to the duties and responsibilities specified
• Two (2) years of demonstrated experience providing excellent customer service
• Experience providing student service within a higher education environment
• Experience with multi-provider schedules/calendar systems in a health environment
• Demonstrated project management experience

Compensation

Classification: Health Education Assistant
Anticipated Hiring Range: $5,446/month - $6,012/month (Step 10 – Step 15)
CSU Salary Range: $4,557/month - $6,508/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: November 14, 2025 through November 30, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Pursuant to Senate Bill 24 (Leyva) - College Student Right to Access Act, services provided by CSU Student Wellness Centers include, but are not limited to, primary medical care, counseling and psychological services, health promotion/prevention, sexual health education and support (including the provision of medication abortion services), and other coordinated care services (including gender-affirming care). It is expected that all CSU SWC employees will engage in the administration of these services as applicable to their position, scope of practice, and license.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.