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Position Summary
Are you someone who enjoys bringing order to complexity and ensuring important processes run smoothly behind the scenes? Do you have a strong attention to detail and an interest in technology-driven workflows? If so, we invite you to apply for the Administrative Support Coordinator I position within Enrollment Services.
The Admin Support Coordinator I supports a high-volume unit responsible for processing domestic and international academic records for undergraduate applicants, continuing students, and degree candidates. This position coordinates paperless workflows using Electronic Data Interchange (EDI), Optical Character Recognition (OCR), scanning, and document management technologies to ensure accurate, timely processing of student records.
What You’ll Do:
- Coordinate and process incoming domestic and international transcripts using EDI, OCR, scanning, and paperless workflow technologies.
- Review, analyze, and reconcile academic record data, correcting errors and resolving discrepancies across student information, degree audit, and content management systems.
- Monitor and troubleshoot OCR and EDI processes, research issues, and maintain workflow accuracy and efficiency.
- Design and update OCR templates, review job reports, and support continuous improvement of transcript processing workflows.
- Communicate with staff and students regarding transcript submission, electronic transmission, and record processing status.
Why You’ll Love This Role:
- Contribute directly to student success and academic integrity.
- Work in a collaborative, mission-driven higher education environment.
- Gain hands-on experience with modern, paperless technologies and systems.
- Be part of a team focused on continuous improvement and operational excellence.
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Department Summary
Enrollment Services is comprised of the Office of Admissions, Office of the Registrar, Class Schedule, Enrollment Services Communications, Financial Aid, Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.
The Office of Admissions consists of the following areas: First-Year Admissions, Transfer Admissions, Graduate Admissions, Athletics & International Admissions, Admissions Eligibility Unit, Transfer Admission Support, and Enrollment Services Support.
The function of Enrollment Services Support (ESS) is to provide administrative support services to the offices in Enrollment Services who provide service to students through determination of eligibility for admission to the University, evaluation of records toward completion of degree requirements, advising and graduation.
Enrollment Services Support is comprised of a manager, lead, six administrative support staff and student assistants. The unit is responsible for a wide variety of administrative support functions including: processing all incoming transcripts for applicants and continuing students; scanning and maintaining all documents related to the students’ academic records; and updating the student information system.
For more information regarding the Office of Admissions, click here.
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Education and Experience
Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly lean new office support technology systems and software packages is also a prerequisite.
These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.
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Compensation and Benefits
San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.
Compensation:
Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines.
- Initial step placement is not expected to exceed Step 1 ($4,047).
- CSU Classification Salary Range: $4,047 – $5,896 per month (Step 1 – Step 20).
- Future increases, including step advancements, are subject to contract negotiations.
Full Benefits Package Includes:
- Generous Time Off: 15 paid holidays, vacation, and sick leave.
- Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
- Health Coverage: Medical, dental, and vision options at low or no cost.
- Education Support: CSU tuition fee waiver for employees and eligible dependents.
- Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
- Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.
Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.
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SDSU Values
At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.
Principles of Community
At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.
SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.
Equal Opportunity and Excellence in Education and Employment
All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.
SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.
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Supplemental Information
Apply by January 27, 2026, to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.
SDSU is a smoke-free campus. For more information, please click here.
Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Livia Peeples at lpeeples@sdsu.edu.
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