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Student Services Coordinator (ASC I) / CEGE - Student Services

Apply now Job no: 499657
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want


Department Summary

The Student Services Department, through its embodiment of the University’s strategic and operational goals, supports students, faculty, and staff within the College of Extended and Global Education.


Job Summary

Under the general direction of the Director of International Admissions and Student Services, the Student Services Coordinator will be responsible for providing a wide range of clerical and general administrative support coordination for Student Service in the College of Extended and Global Education. This will include a full range of administrative, clerical, general office support functions, and technical support at varying levels of complexity. The incumbent will be responsible for assisting current and prospective students with questions regarding course registrations, payments, and course offerings in various Extended Education programs. The incumbent will process student registrations in the PeopleSoft system and collect and process applicable course fees. Daily work is performed independently under general supervision from the Director. The incumbent will follow and interpret College’s policies and procedures and make recommendations for improvements related to the area of responsibility. In addition, the Director of International Admissions and Student Services will monitor any multiple work priorities and general workflow against scheduled deadlines to ensure completion of assignments. Projects are coordinated with general direction by the Director of International Admissions and Student Services, including detailed plans, project implementation, and work delegation. The incumbent will be responsible for leading program projects.  Regular set meetings and consultations with the Director of International Admissions and Student Services are expected, especially for new assignments.  Other general tasks will be assigned as needed.


Work assignments typically require a comprehensive working knowledge of applicable university infrastructure, policies and procedures, the ability to apply independent judgment, discretion, and initiative to address routine problems. It is expected that the incumbent will demonstrate mastery in writing and presentation skills to effectively communicate with different constituencies, prepare standard reports and information, and develop creative solutions to a variety of problems. The incumbent will perform reception duties; including filing documents, answering telephones, typing forms, letters, and memos, and performing other clerical duties as assigned.  Additionally, the incumbent will interact with personnel at all levels of the university and the community, requiring the ability to handle a broad range of personal contacts and sensitive interpersonal situations.


Employment Status: Full-time, Non-Exempt, Probationary position (with the possibility of converting to permanent).


First Review Deadline: This position will remain open until filled. The initial review of applications will begin on May 7, 2021.


**This is an internal-only recruitment. Internal recruitments are only open to current CSUSB employees.**


Work Schedule

  • Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.
  • The work schedule for this position during the summer months is Monday through Thursday, from 7:00 am to 5:30 am (with a 30 minute unpaid meal period) and Friday off. 


Education and Experience

  • High School diploma or its equivalent AND three (3) years of progressively responsible experience in general office clerical or secretarial work or the equivalent. Thorough knowledge of office procedures and practices, and a thorough knowledge of correct English, grammar, spelling, and punctuation.


Key Qualifications

  • Must possess the ability to prepare and present reports.
  • Comprehensive knowledge of applicable university infrastructure and policies and procedures is required.
  • Fluency in using standard office software is required.
  • The ability to independently handle multiple projects and priorities.
  • The ability to learn, interpret independently, and apply a variety of complex policies and procedures is required along with the ability to identify deviations from applicable policies.
  • The ability to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and, at times, creative solutions are required.
  • The ability to perform standard arithmetic functions of a transactional nature is required.
  • The ability to work professionally, collaboratively, and collegially with a diverse group of people, clients, and co-workers, is required.
  • Active problem-solving skills are required along with effective and sensitive interpersonal skills.
  • The ability to recognize and advocate for solutions that yield programmatic progress and improvement is required.


Preferred Qualifications

  • Knowledge of PeopleSoft or other student database software.
  • Cashiering experience.



Anticipated Hiring Range: $3,064 - $3,300 monthly

Classification Salary Range: $3,064 - $5,148 monthly


Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.


Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)


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