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Campus Tours and Visits Coordinator (SSP II Exempt) / EM - Orientation and First Year Experience

Apply now Job no: 500374
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want


Department Summary

In support of the CSUSB Strategic Plan, Graduation Initiative 20/25, and enrollment management goals, the Campus Tours and Events Office, in partnership with CSUSB Admissions and Student Recruitment provides campus tours and programming which highlight academic programs, campus resources, and student life for prospective students and parents, K-12 school districts, campus departments, and community partners. Campus Tours offer both virtual and in-person individual, group, and VIP tours. Admission events and programs are developed to assist with prospective students, applicants, and admitted students as they transition into the CSUSB. Campus Tours and Events Office offer dynamic programming for first-year and transfer students in order to equip them with the information needed to better manage their transitions to the university and help set them up for student success here at CSUSB. These transition programs prepare students for academic success, provide knowledge of university resources, encourage involvement in student activities, and help build meaningful relationships. 

Job Summary

The Campus Tours & Visit Coordinator is responsible for the overall implementation and coordination of campus tour & visit programming. Directly reporting to the Director, Orientation and Transition Programs, this position will coordinate, manage, and implement programs, initiatives, and experiences that facilitate successful campus tours and visits for guests visiting CSUSB. The Campus Tours & Visit Coordinator will utilize campus tours and visitor services best practices and program evaluations to facilitate efforts to provide a welcoming and informative experience that showcases CSUSB for prospective students, families, and guests.  These efforts will help meet institutional recruitment and admission goals and highlight university academic and student services.  The incumbent will assist with the coordination and implementation of campus tours, visit programs and activities offered through Orientation and Transition Programs and with collaboration with Admissions, Outreach, and Transitions to support the implementation of transition programs; assist in the development of other office initiatives; and collaborate with a variety of faculty and staff across the university to ensure a seamless and meaningful campus tours experience. The incumbent will be a contributing member of the Orientation and Transition Programs team and will serve as a valuable team member and resource within the Division of Academic Affairs. 


Employment Status: Full-time, probationary, "exempt" position (with the possibility of converting to permanent).


*The initial review of applications will begin on May 19, 2021.



Work Schedule

  • Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evenings and weekend hours may be required.

Key Qualifications

  • One year of relevant experience as a graduate assistant or post-bachelors, experience with campus tours, college student development, transition, and/or retention program development.
  • Experience with event program planning and design in a higher education setting, including designing, marketing, implementing, and assessing impact.
  • Experience recruiting, selecting, training student staff to support campus tours and events.
  • Ability to demonstrate public speaking skills which effectively communicate to large groups. 

Preferred Qualifications

  • Thorough knowledge and strong experience in campus tours, visitor services, admissions, outreach, transition, first-year experience, new student orientation, and/or retention models, policies, procedures and practices of programming.
  • Knowledge of the principles of working with college students and attributing to their successful transitions.
  • Knowledge of working at a public institution.
  • Demonstrated ability to establish and maintain effective cooperative working relationships with diverse staff, students, faculty, parents, and guests.
  • Excellent interpersonal and leadership skills.
  • Ability to translate student development, leadership theory, and research into practice.
  • Ability to advise student groups and facilitate group development.
  • Ability to plan and implement programs linked to student learning outcomes.
  • Adaptability and aptitude for solution-oriented problem solving that promotes student success and reduces time-to-degree.
  • Experience maintaining and tracking administrative paperwork.
  • Ability to communicate effectively both verbally and in writing.
  • Experience with recruitment, selection, training, supervision, directing work, and evaluation of student staff.
  • Ability to demonstrate public speaking skills which effectively communicate to large groups.
  • Ability to work autonomously and manage multiple tasks simultaneously.
  • Ability to carry out very complex assignments without detailed instructions.
  • Ability to analyze situations and develop solutions.
  • Ability to design and present student staff training and development.
  • Experience working efficiently and effectively with students and their guests in a fast-paced environment.
  • Ability and willingness to work flexible schedule to accommodate the needs of the program including, evenings and weekends.
  • Knowledge of FERPA, HIPPA, and the ability to maintain confidentiality.

Education and Experience

  • Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.

  • Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.


Anticipated Hiring Range: $4,304 per month

Classification Salary Range: $4,304 - $6,120 per month

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)


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