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Information Center Coordinator (ASC I)/Parking and Transportation Services

Apply now Job no: 504023
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, Safety

 

About CSUSB 

California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

·      Build your future

·      Work with the best

·      Be your authentic self

·      Focus on you

·      Make a lasting impact

·      Work for a purpose that is greater than your own

·      Bring everything you are, become everything you want

Department Summary

Parking and Transportation Services Department supports the University’s mission of transforming lives; ensuring student learning and success by providing and managing access to CSUSB San Bernardino and Palm Desert campus; and managing the planning, design, and operation of the facilities and programs associated with parking, transit services, Ridesharing, carpooling, and various alternative transportation programs.

The Department has approximately 20 full-time staff and 20 student assistants assigned under parking enforcement, parking administration, alternative transportation, and information centers. This department manages the two Information Centers at the entrance of campus where students, employees, and guests frequent to obtain directions and parking-related information. This position is crucial as it provides administrative support at these Information Centers.

Job Summary

Under the general work direction of the Events Analyst, lead, the incumbent performs a variety of administrative duties. . The incumbent is a critical part of supporting campus visitor and event parking by processing all requests bearing in mind the parking policy and changing campus needs. Attention to detail is required to complete the assigned tasks. The incumbent must be able to work independently and follow through on assignments with the lead spot-checking for accuracy The incumbent serves as the staff lead for Community Service Officers/Student Assistants working at the Information Center.

Fiscal and Permitting Support

  • Review and process all Invited Guest Parking requests submitted by the campus community. Apply and interpret policies in the completion of this task whilst ensuring that parking arrangement options provided meet the event type and size.
  • Process and create various vendor and event permits such as coupon codes, Qualtrics emailed printable parking permits, and punch out permits when needed.
  • Update and distribute the parking events calendar weekly.
  • Process chargebacks and requests for billing for the guest requests. Follow up with General Accounting to ensure that payments are received and posted in the correct General Ledger Account.
  • Process refunds for various types of transactions this includes but is not limited to parking permits, dispenser permits, parking citation overpayments, and guest requests refunds.
  • Use T2 System to support customer service tasks such as reviewing the status of permits.
  • Serves a backup for the Issuance and processing in the T2 System of Volunteer and Alumni Recreation Permits
  • Coordinating permit issuance for Resident and F/S permits being picked at the Information Center by ensuring they are organized, accurate, and up to date for any future audits and data tracking metrics.

Events and Customer Service

  • Assists IC’s student assistants to respond to escalated customers' queries using tact, diplomacy, and de-escalation communication strategies.
  • Support the Events Specialists by regularly contacting and communicating with key personnel in key departments that host events to determine the effectiveness of current service levels, collaborate with colleagues within the department to implement new processes that meet campus event parking needs.
  • In the absence of the Events Analyst attending meetings where planning or scheduling of major events take place, explaining the range of services that Wayfinding and Event Parking can provide as well as service limitations.

 Administration & Department Support

  • Coordinate the student assistants hiring process from posting the job on handshake, reviewing applications, conducting interviews, selection, and preparation of the Student Hiring Paperwork for processing at the Human Resources Department.
  • Train, evaluate, and monitor the performance of the student assistants; ensuring they are knowledgeable about a variety of parking permits, where the permits authorize parking; ensuring that they know the major campus destinations so that correct directions may be given to visitors/guests.
  • Providing support to the department timekeeper by reviewing and submitting student assistant timesheets promptly.
  • Submit work requests for supplies, maintenance, and upkeep for the ICs. Submit Key requests for newly hired staff and student assistants. Annual renewal of Student Assistants key requests.
  • Serve as a backup for the adjudication of citations as the first level.
  • Serve as a backup for ordering supplies from Staples.
  • Assist the Events Analyst in tabling sessions for any kind of Fairs, Orientations, and campus events.

Employment Status: This position is full-time, non-exempt and probationary (with the possibility of converting to permanent).

Review Date: The initial review of applications will begin on October 8, 2021.

Work Schedule

Monday through Friday 8 am-5 pm with the possibility of converting to an alternative work schedule in the summer.

Key Qualifications

♦ Thorough, detailed knowledge of applicable university infrastructure, policies, and procedures.

♦ Thorough knowledge of English grammar, punctuation, and spelling.

♦ Thorough knowledge of office systems and ability to use a broader range of technology, systems, and packages.

♦ Ability to independently handle multiple work unit priorities and projects.

♦ Ability to apply independently a wide variety of policies and procedures where specific guidelines may not exist.

♦ Working knowledge of budget policies and procedures.

♦ Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections.

♦ Ability to draft and compose correspondence and standard reports.

♦ Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature.

Education and Experience

  • The applicant must possess a minimum of a high school diploma and the equivalent to three years of experience in general office clerical work is required along with a thorough knowledge of office methods, procedures, and practices. 

Preferred Qualifications

  • Experience using, T2 FLEX CashNet, PeopleSoft, Microsoft Outlook, Excel, and Word.
  • Prior experience working on a college campus handling multiple requests from the campus community.

Salary:

Anticipated Hiring Range: $3,064 – $3,100/month

Classification Salary Range: $3,064 – $5,148/month

Statement of Commitment to Diversity

In our commitment to furthering knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experiences. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. In addition to a personal commitment and involvement, the president may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to effectively implement this statement's philosophy and intent.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require filing a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

 

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