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Writing Center Coordinator (Student Services Professional IB), Academic Success and Undergraduate Advising

Apply now Job no: 513657
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Temporary, Part Time, Student Services



California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want


Department Summary

The mission of Academic Success and Undergraduate Advising (ASUA) is to support holistic academic services through various departmental programs and resources that promote equity, retention, timely graduation, and student-defined success for all undergraduate students.

ASUA supports developing, improving, and maintaining undergraduate programs and related policies. It provides leadership and input, as appropriate, for changing, enhancing, or improving existing programs and policies. Academic Success and Undergraduate Advising also provides leadership in developing academic support programs.

ASUA is also responsible for ensuring that the laws, regulations, and campus policies that apply to undergraduate education are implemented relatively and are consistent with their intent.

Job Summary

The Writing Center Coordinator works to support the Writing Center, Graduate Writing Center, English Language Support Center, and Spanish Language Tutoring in Writing by providing tutoring in writing to students, developing and leading workshops on key writing development topics, coordinating tutor professional development programs, supporting the building of tutor schedules and maintenance of the student-facing appointment scheduling system, assisting with data keeping and reporting to faculty and for assessment and research purposes.

Responsibilities include, but are not limited to:

  • Assist with the development and implementation of programs for the ongoing professional development and education of tutors, including directly providing one-to-one support, developing, and leading tutor education workshops, implementing and developing tutor mentoring programs, and the development of tutors’ own research projects, research funding proposals and applications, conference proposals and presentations.
  • Support the development of the Writing Centers' initial service availability and capacity by analyzing historical demand, course offerings, and tutor availability. Support the building and ongoing maintenance of appointment schedules in the online appointment scheduling program each semester. Analyze the Writing Centers' schedules on an ongoing basis for demand, capacity, and efficiency, adjusting in keeping with the contracts of ISA and GA tutors. Oversee the arrangement of coverage to ensure appointments are maintained. Address student-access issues as they arise, making independent determinations regarding exceptions to student access policies
  • Support the Writing Center Director to develop and maintain systems for the generation and electronic distribution of reports of student conferences to faculty at set intervals each quarter. Communicate with faculty to answer questions and concerns about reporting and will process requests for interim reports outside the standard reporting schedule.
  • Develop and oversee workshops on key writing development topics, such as APA Style, MLA Style, paraphrasing, etc.
  • Assist with the development of marketing and writing resource materials for distribution to students and faculty in collaboration with marketing staff in the ASUA office.
  • Provide tutoring to students, faculty, or staff clients of the Writing Centers in one-to-one or small group settings either in person, synchronously online via Zoom, or asynchronously online via email.
  • Other Duties: Website and Social media support with editing.


Employment Status: Part-time (up to 35 hours), Temporary, "Non-Exempt" position (with the possibility of converting to permanent). 

Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on May 26, 2022.


Work Schedule

Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.

Key Qualifications

  • Working knowledge of methods and problems of organization and program management.
  • Working knowledge of research and interviewing techniques.
  • Working knowledge of the principles of individual and group behavior.
  • Working knowledge of the basic principles, practices and major trends in the Student Services field to which assigned.
  • Ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned.
  • Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program an its relationship to the total campus operation.
  • Ability to interpret and apply program rules and regulations.
  • Ability to gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations.
  • Ability to present clear and concise information orally and in written reports.
  • Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.
  • Knowledge of writing center theory and pedagogy.
  • Discerning metalinguistic awareness and working knowledge of formal linguistic components and second language acquisition theory.
  • Knowledge of common academic writing and citation styles including APA, MLA, and Chicago.
  • Must be equity minded and able to work successfully in a multilingual and multicultural context.
  • Experience fostering and maintaining effective professional relationships and a strong ability to work collaboratively across organizational lines.
  • Ability to exercise professional judgment and discretion in making decisions that impact student success, the department, and the institution.
  • Competence in Microsoft Word (including mail merge, comment, and track changes functions), PowerPoint and Excel; familiarity with WC Online or other online tutoring appointment tracking software is desirable.

Education and Experience

  • Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level job‑related education may be substituted for the required experience.
  • Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job‑related field. (Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.)


Anticipated Hiring Range: $3,796 per month

Classification Salary Range: $3,796 - $5,369 per month

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.


Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

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