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Area Coordinator for Residential Education (Student Services Professional II), Housing & Residential Life

Apply now Job no: 520976
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services


Job Summary:

Under general direction of the Associate Director for Residential Education, the Area Coordinator will provide oversight of a designated residential community, including 12-15 Resident Assistants, and indirect oversight of other DHRE student leaders. The position is a full-time, live-on, professional who will live in a campus apartment and serve as part of the Residential Education team. Responsible for the education of 400-600 campus students and will play a crucial role in the development and recommending change of community initiatives; crisis management; student leadership, academic success; and student mentorship.


Major duties and responsibilities:

Advising and Student Success:

- Serve as primary advisor to Village Council.

- Create and promote an environment that enhances a sense of belonging and commitment to the overall campus community.

- Work with students to successfully live with roommates within a residence hall or apartment community.

- Provide information to help students access the necessary resources on and off campus.  

-Attend general assembly and executive board meetings.

- Meet regularly with Village Council executive board members.

- Demonstrate support for the RHA and Village Council as a group by supporting and/or attending programs and events.


Student Conduct and Crisis Management:

- Provide first line of professional assistance in meeting with residents regarding roommate(s), behavior, academics, and other concerns.

- Resolve community related issues (roommate conflict, community respect, etc.) utilizing interpersonal, fact gathering to determine severity of the situation and provide necessary steps and resources available to resolve the situation.

- Adjudicate conduct violations within designated area and timeframe; implement and follow-through on disciplinary sanctions through an educational-based conduct process.

- Counsel students, staff, and/or parents in crisis situations, psychological emergencies, and/or medical emergencies; while working appropriately with CAPS, Student Health Center, University Police, and other offices as necessary.

- Communicate guidelines of conduct that protect the individual student's rights and define student responsibilities.

- Advise and support Resident Advisors in matters of conduct.

- Track incident reports and sanctions in a judicial database.

- Enforce University and DHRE policies.  


Programming and Community Development:

- Develop, promote, and coordinate academic, educational, cultural, recreational, service, and other programs that meet the needs of the diverse population.

- Conduct periodic review of programs to ensure high quality and adherence to the Housing and Residential Education mission, vision, and learning outcomes.

- Assist in the development and recruitment of designated Living Learning Communities.

- Continuously assess residence hall student needs for additional programs and services

- Develop relations and rapport with residents.

- Work on developing community initiatives that serve the individual halls and community.

- Maintain visibility in the residence halls by attending evening programs, walk-throughs and regular contact with students and staff.

- Orient students to the ideals of community living, the CSUSB campus, and the neighboring community through active and passive programming.

- Work closely with other Student Affairs departments and Academic Affairs.

- Support and attend University events and programs.

- Track hall programming efforts in programming database and master calendar.

-Other duties as assigned


Minimum Qualifications: Required Education and Experience

  • Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.
  • Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.


Required Qualifications

  • Working knowledge of the practices, procedures and activities of the program to which assigned.
  • General knowledge of the methods and problems of organizational and program management.
  • General knowledge of research and interview techniques and of the principles of individual and group behavior.
  • Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
  • Obtain factual and interpretative information through interviews.
  • Reason logically, collect, compile, analyze and evaluate data and make verbal or written presentations based on the data.
  • Advise students individually and in groups on routine matters where required.
  • Recognize multicultural, multisexed and multi‑aged value systems and work accordingly.
  • Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.


Preferred Qualifications

  • Experience working for a housing/residence life department preferred.


Compensation and Benefits:


Anticipated Hiring Range: $4,610 per month

Classification Salary Range: $4,610 - $6,556 per month


The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Position Information:

Work status: Full-time/Exempt/Probationary

Schedule: The position is a full-time, live-on, professional who will live in a campus apartment and serve as part of the Residential Education team.

 The application deadline is: 12/2/22


Conditions of Employment

 Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.


Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.



CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at


COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.


California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit


Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at



CSUSB is a smoke and tobacco-free campus.  See policy at


Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:


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Applications close: Pacific Standard Time

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