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Community Service Specialist (CSSI), Palm Desert Campus

Apply now Job no: 521291
Work type: Staff
Location: San Bernardino - Palm Desert Campus
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Part Time, Safety, On-site (work in-person at business location)

Job Summary:

Under the general supervision of the Director of Parking & Transportation the Community Service Specialist receives day-to-day lead work direction from a Lead Community Service Specialist II. The incumbent is often the first presence a visitor will encounter when coming to the Palm Desert campus and they play a critical role in supporting the mission of the University Police Department and the University as a whole.

Responsibilities include, but are not limited to:

  • Serve as a campus ambassador, will give directions to campus destinations; provide general information as a representative of the University Police and Parking and Transportation services department.
  • Provide security services, such as, patrolling of campus grounds on foot, bicycle, or golf cart to protect the campus community and visitors from hazards (i.e. theft, fire vandalism) providing reports when necessary.
  • Responsible for opening, closing and securing campus facilities. This would include activating/deactivating and testing alarm systems.
  • Adhere to the University Police department’s lost and found and property management process. This would include, but limited to completing reports, managing property and evidence, and maintaining records.
  • Provide safety escorts by foot, bicycle or golf cart.
  • Provide motorist assistance services such as battery jumps and vehicle unlocks to anyone that is parked on campus grounds.
  • Direct vehicle and pedestrian traffic during peak hours as needed. Utilize traffic control devices such as cones, barricades, and signs to facilitate the ingress and egress of vehicles during peak hours, campus events, and emergencies. Incumbent will collect and store all equipment after events conclude.
  • In collaboration with the ITS staff the incumbent will perform quarterly testing of the campus blue emergency phones.
  • Provide Parking and Transportation support services to the Palm Desert Campus (PDC). Responsibilities include enforcement of parking rules and regulations, patrolling of parking lots and issuing citations for parking violations as appropriate while using an electronic handheld devices.
  • Assist in collecting cash from the dispenser machines for deposit with the Cashier’s office.
  • Incumbent will infrequently, assist in general office or other administrative duties, which may include but are not limited to filing documents, writing incident reports or answering phones. 
  • Other duties as assigned.


Minimum Qualifications: Required Education and Experience

  • High school diploma or equivalent and three to six months related experience would normally achieve these entry qualifications.
  • Valid CA Driver's License and insurance.

Required Qualifications

  • Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking.
  • Working knowledge of alarm and radio systems.
  • Ability to detect and respond appropriately to potential hazardous or crime situations.
  • Ability to observe and recall details and incidents.
  • Ability to act and resolve parking and traffic problems.
  • Ability to write standard incident reports in a clear and concise manner.
  • Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
  • Ability to handle sensitive situations with tact and confidentiality.

Compensation and Benefits:

Anticipated Hiring Range: $19.26 per hour

Classification Salary Range: $19.26 - $27.78 per hour

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Position Information:

Work status: Part-time/Non-Exempt/Temporary

Schedule: Dependent upon departmental needs. 

Multiple Vacancies: This recruitment is to fill multiple vacancies.

The application deadline is Wednesday, February 1, 2023.


Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Driver’s License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at

COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit


Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at


CSUSB is a smoke and tobacco-free campus.  See policy at

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:

Advertised: Pacific Standard Time
Applications close: Pacific Standard Time

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