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Analyst Programmer (Analyst/Programmer - Foundation), Technology Support Center

Apply now Job no: 521566
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 9 - CSUEU - Technical Support Services, Temporary, Full Time, Information Systems & Technology


Job Summary:

Under the direct supervision of the Assistant Director for Technology Support Center, the Analyst Programmer assists in the development and provides administrative support for the Enterprise Service Management tool. This position will assist higher skill level personnel in meeting with different stakeholders to review their service offerings and workflows before onboarding onto the Enterprise Service Management tool. This position also helps with the transformation of campus processes into digital workflow, building out basic customized processes and looking for ways to improve efficiency by automation.

Major duties and responsibilities:

  • Under direct supervision, the incumbent will assist, within a limited scope, the following duties of system development and refer problems to senior staff.
  • Foundational level development for the Enterprise Service Management system by addressing common problems of limited scope.
  • Under direct supervision, the incumbent will meet with departments to understand their service offerings, design process workflows, develop digital forms, build custom solutions, and onboard and train on the ESM platform.
  • Assist with management and maintenance of ITS, College techs, Human Resources Accounting and other department digital forms, processes, and workflow in Cherwell. • Assist career level staff and above in collaboration with departments to evaluate, automize and improve processes in Cherwell to improve efficiency.
  • Assist in creating, maintaining, and tracking ITS software asset management records in Cherwell.
  • Under direct supervision, complete weekly enhancement requests to the Cherwell application, within a limited scope, as requested and assigned by supervisor.
  • Analyze and assess existing business systems and procedures and refer to appropriate party for resolution.
  • Entry level ability to write programming scripts to enhance functionality and/or performance of company applications as necessary. Supervisor or lead will approve any script before being placed into production.
  • Compose reports detailing the changes made with each bug fix.
  • Assist with critical analysis of test results and be present when a more senior staff suggests solutions to problem areas.
  • Train end users to operate new or modified workflows and programs.
  • Collaborate with other team members working on issues to reduce duplicated efforts.
  • Demonstrate ability to identify new ways of achieving each project’s user experience and security goals while referring final solutions to more senior staff.
  • Other duties as assigned.

Minimum Qualifications: Required Education and Experience

  • Bachelor’s degree, in a computer science field that requires programming.
  • Six (6) months of Information Technology trainee experience.

Required Qualifications

  • Great customer service skills.
  • Ability to manage time and priorities.
  • Reading and comprehending, writing, communicating verbally, reasoning and analyzing.
  • Experience in developing processes to test, evaluate, and recommend the use of computing technologies.

Preferred Qualifications

  • Basic Knowledge of ITIL processes.
  • Basic administrative experience of an Enterprise Service Management Too.
  • Basic hardware and software technologies.
  • Ability to pay attention to details and to meet deadlines and milestones.
  • Patience and well-developed interpersonal relations skills.
  • Previous experience working in a higher education environment is highly desired.
    Basic APIs knowledge or experience.


Compensation and Benefits:

Anticipated Hiring Range: $4,300 - $4,500 per month

Classification Salary Range: $3,713 - $7,149 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found .


Position Information:

Work status: Full-time, Non-Exempt, Temporary (up to one year with the possibility of further renewal)

Schedule: Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.

The application deadline is: December 7, 2022


This is an 'On-Campus Only' Recruitment.  Qualified applicants must be current employees of CSUSB.


Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.


CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at

COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so.  Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit


Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at


CSUSB is a smoke and tobacco-free campus.  See policy at

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:


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Applications close: Pacific Standard Time

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