The Director for Donor Relations will plan and implement a comprehensive donor relations program that will strengthen CSUSB’s relationships with donors at all levels of giving. The Director will be responsible for developing and leading reporting and outreach initiatives to steward its donors and nurture continuous giving. The Director of Donor Relations will work strategically and integrate donor relations initiatives into the cultivation, solicitation, and engagement activities of CSUSB’s major gift efforts, annual giving, planned giving, and other areas. The Director will manage a portfolio of individual prospects in perpetual stewardship, and supervises the Donor Relations Coordinator.
Major duties and responsibilities.
- Set strategic direction for campus-wide donor relations activities. Provide advanced expertise and leadership to develop, implement, and lead an integrated donor relations program that strategically targets all levels of giving as defined by the AVP for Philanthropic Giving and the VP for Advancement.
- Manage and implement the execution of appropriate reporting and communication mechanisms, including annual scholarship, endowment, and impact reports, in collaboration with Advancement Services to achieve programmatic goals.
- Serve as subject matter expert / technical advisor to executives and management with regard to best practices in the areas of Donor Relations and Stewardship. Propose, develop and administer appropriate donor relations / stewardship policy to reach departmental and divisional goals.
- Oversees acknowledgement processes to ensure donors are appropriately acknowledged and recognized to strengthen their financial support for the University.
- Assess and evaluate current industry trends and create and develop innovative programs and projects to appropriately recognize donors in a systematic and strategic manner and to advance strategic cultivation initiatives for high level donor prospects.
- Assesses and develops policies and procedures across the department that are essential for a comprehensive donor relations program.
- Proactively supports the stewardship efforts of Directors of Development by assisting them in establishing and coordinating individualized stewardship plans for top donors with whom they work.
- Participates in improving organizational performance by recommending areas or approaches for improvement, performing new procedures, and providing input to department discussions.
- Maintain high-level and diverse contact within the university system and with outside entities and agencies for the purposes of collaboration and mutual exchanges with regard to donor relations and stewardship practices.
- Collaborate with President’s office on key donor/community relations projects and communications – holiday cards, condolence and congratulatory correspondence.
- Oversee and implement major donor relations events. Direct project planning team and work collaboratively with division offices, outside venues, vendors and/or service-providers to ensure event is executed in a manner that is consistent with the division’s strategic objective.
- Oversees the day-to-day operations of the Donor Relations program.
- Provides direction to Donor Relations staff and students with regard to executing their respective programs and duties to ensure achievement of department and individual goals.
- Manage and make decisions regarding Donor Relations Office budget.
- Oversee tracking process regarding acknowledgement, recognition and on-going communications and continued cultivation of past and current major donors to enhance their relationships with the university and increase the likelihood of continued contributions.
- Coordinate with Development Associates, VP and AVP’s Assistants, and Office of Strategic Communication to ensure they are drafting and mailing appropriate acknowledgement letters for their respective executives.
- Lead and develop strategy for creating opportunities for continued giving and relationship development at targeted donor events.
- Ensure all donor relations content on Development website, in letters and e-mail is consistent with Development’s strategic messaging.
- Other duties as assigned.
Minimum Qualifications: Required Education and Experience
- Bachelor's degree from an accredited university.
- Three years of experience in donor relations, fundraising, or communications.
- Knowledge and ability to create, execute and oversee a comprehensive campus-wide donor acknowledgement and recognition plan.
- Ability to work constructively and cooperatively with a diverse group of external and internal constituents.
- Ability to lead people and teams to create and implement programs and manage projects.
- Strong organizational skills with attention to detail and ability to quickly understand and remember details about donors and projects.
- Exceptional written and verbal communication skills to effectively convey appreciation and impact to donors.
- Intermediate knowledge of Microsoft Office, specifically Word and Excel, database software and spreadsheet programs, email and internet applications.
- Experience working in higher education advancement.
- Demonstrated enthusiasm for helping to provide affordable access to a high-quality education.
- Event planning and management experience.
- Proficiency in utilizing donor management and CRM software to track and analyze donor data, trends, and engagement history.
Compensation and Benefits:
Anticipated Hiring Range: $7,500 - $8,083 per month
Classification Salary Range: $4,583 - $14,713 per month
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Work status: Full-time/Exempt/At-Will
Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status.
This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
First considerations will be given to candidates who apply by October 8, 2023 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact Nora Jean Fernandez, ADA Manager at Nora.Fernandez@csusb.edu
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act