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Medical Assistant, PDC Student Health Center

Apply now Job no: 535102
Work type: Staff
Location: San Bernardino - Palm Desert Campus
Categories: Unit 2 - CSUEU - Health Care Support, Administrative, Probationary, Full Time, On-site (work in-person at business location)


Job Summary:

Palm Desert Campus Location

Under the work direction of physicians, nurse practitioners, physician assistants, registered nurses or other similar licensed professionals, the Medical Assistant performs various clinical and medical support functions. The incumbent also performs a variety of standard clinical assistance tasks, as well as administrative and clerical duties in support of the Palm Desert Campus Student Health Center operations. The incumbent may also work occasionally on the San Bernardino campus, as needed.


Major duties and responsibilities

Under guidance of supervising physician, the incumbent:

• Assists healthcare practitioners in the delivery of health exams, clinical procedures and medical treatments by preparing exam and telehealth rooms, obtaining patient data and assisting practitioners

• Performs a variety of standard tests and medical technical services not requiring a licensed professional (e.g., vision screening, audiometry and hearing testes, EKGs, peak flow testing spirometry, removal of sutures and bandages)

• Removal of sutures and bandages; performs ear lavage

• Performs specimen collection by non-invasive techniques (e.g., nasal smears, throat cultures) and CLIA-waived testing ordered by a licensed practitioner


• Verifies student eligibility through PeopleSoft for SHC/CAPS access

• Answers calls and routes them to appropriate/designated areas

• Prioritizes patient phone calls and in-person patient contacts

• Schedules appointments for providers, nurses and counselors

• Addresses other incoming calls and in-person inquiries and advises students and others about services and routes calls to appropriate resources

• Verifies patient demographics; assists with updating of patient information

• Applies skills and knowledge of department policies and procedures related to the front office, HIPAA regulations and Accreditation Association for Ambulatory Health Care and the International Accreditation of Counseling Services standards

• Handles requests for cancellation and rescheduling of appointments

• Interprets provider notes (electronic health records systems) and prioritizes patient follow ups

• Handles clinical phone messages for providers and other staff


Under guidance of supervising physician, the incumbent:

• Administers medications and immunizations

• Performs TB skin tests, measures and describes results and refers for interpretation

• Performs phlebotomy within the scope of practice for a Medical Assistant in the State of California.


• Performs front office reception duties such as greeting, checking in students/patients, assisting students with filling out their intake and other forms in the clinic and online and with the checkout process

• Services as cashier for cash and debit/credit cards transactions; collects, posts and processes daily payment transactions

• Follows up with status reports for patients

• Prepares faxes and other documentation, including health information required for referrals


• Provides back-up coverage to San Bernardino Student Health Center and Counseling & Psychological Services clinics

• Attends meetings; serves on relevant committees

• Engages in professional development activities (including but not limited to, keeping current with the medical assisting field and maintaining competencies relative to the scope of practice)

• Completes all department and university required trainings as assigned

• Performs other relevant duties as assigned


Minimum Qualifications: Required Education and Experience

High school diploma or equivalent or combination of education and experience which provides the required knowledge and abilities. While Medical Assistants are not certified, registered, or licensed in the State of California, the Medical Board of California requires that medical assistants complete specific types and hours of training to perform the duties outlined in their scope of practice. This training must be documented and a physician or other qualified teacher, as identified by the Medical Board of California, must certify in writing that the Medical Assistant has completed the training successfully. CSU-specific requirements are as follows:

1. Most common, incumbents are required to possess a certificate of completion from an accredited and approved medical assisting program through the Department of Education or Bureau for Private Postsecondary Education within the Department of Consumer Affairs. In this case, the supervising CSU physician must verify competencies.


2. At the discretion of the student health center director, an in-house campus-training program may be developed according to the guidelines established by the Medical Board of California. In this case, a CSU physician must document and certify in writing that the formal training and clinical practice hours required by the Medical Board of California to perform the duties of a Medical Assistant have been completed successfully.


Required Qualifications


Knowledge of daily clinic operations; aseptic techniques and requirements; uses, application, and proper operation of various medical supplies and equipment used in performing the duties described above; California laws and regulations pertaining to medical assistants. General knowledge of anatomy and physiology appropriate to the duties assigned; understand the potential

hazards or complications resulting from administering medications and how to initiate emergency procedures.


Ability to demonstrate the proper techniques in administering medications in a variety of manners including intramuscular, intradermal, or subcutaneous methods and by inhalation; proper techniques in performing injections and phlebotomy; competency in performing assigned medical technical support services such as the standard tests and limited procedures described above; maintain effective working relationships with practitioners and other health center support staff; and be sensitive to and

communicate effectively with diverse patients.

Current AED/CPR certification.


Preferred Qualifications

• Ability to multi-task and work in a fast-paced environment

• Experience working with college students, preferably in a higher education setting


Special Conditions

While Medical Assistants are not certified, registered, or licensed in the State of California, the Medical Board of California requires that medical assistants complete specific types and hours of training to perform the duties outlined in their scope of practice. This training must be documented and a physician or other qualified teacher, as identified by the Medical Board of California, must certify in writing that the Medical Assistant has completed the training successfully.

If a Medical Assistant is performing phlebotomy outside the regular scope of practice, appropriate phlebotomy certification may be required by the State of California.

Medical Assistants may perform only those duties authorized by their supervising licensed physician and surgeon, a licensed podiatrist, or a physician assistant, nurse practitioner or certified nurse-midwife who, in compliance with applicable state regulations, must be present in the facility when the Medical Assistant is performing specific procedures.


Compensation and Benefits:

Anticipated Hiring Range: $3,338 - $3,505 per month

Classification Salary Range: $3,338 - $5,366 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Position Information:

Work status: Full-time/Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

First review of applications date April 3, 2024, position is open until filled 

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.


Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.


Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.



CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit


Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact Nora Jean Fernandez, ADA Manager at



CSUSB is a smoke and tobacco-free campus.  See policy at


Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:

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