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Student Services Professional IA/IB, (Campuswide POOL)

Apply now Job no: 535432
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Temporary, Full Time, Part Time, Student Services


Job Summary:

Under supervision, incumbents perform basic professional Student Services work characterized by continuing assignments in which the primary work processes and tasks assigned follow well established work procedures. This classification encompasses a trainee level (Range A) and a fully developed working level (Range B). While the duties performed at both levels will be similar, employees possessing little or no experience will be placed in Range A and will function, with closer supervision, in a trainee capacity for approximately six months to twelve months (not to exceed twelve months). Upon successful completion of the training, the incumbent is expected to be able to perform the duties of the Student Services Professional I, Range B classification under general supervision. Employees in Range B will be expected to perform with greater independence and under general supervision in performing the duties encompassed by this classification.

Minimum Qualifications:

  • Range A: Bachelor's degree or equivalent in one of the behavioral sciences, public or business administration or a job-related field (specialized and relevant experience may substitute for the required education on a year-for-year basis); working knowledge of the basic principles of individual and group behavior, research and observation techniques for the purpose of recording, classifying, and interpreting factual information, techniques and methods of interviewing. Ability to gather and analyze data; ability to reason logically, draw valid conclusions and make appropriate commendations; ability to participate in and contribute to group meetings, conferences, and interviews; ability to clearly express ideas and recommendations orally; ability to write clear and concise reports; ability to establish and maintain cooperative working relationships.
  • Range B: Bachelor's degree or equivalent in one of the behavioral sciences, public or business administration, or a job-related field (specialized and relevant experience may substitute for the required education on a year-for-year basis) AND one year of experience in professional Student Services work at the entry trainee level (Equivalent amounts of graduate-level; job-related education may be substituted for the required experience). Working knowledge of the methods/problems of organization and program management, research/interviewing techniques, and principles of individual/group behavior. Ability to interpret and apply program rules/regulations, gather/analyze data and reason logically, draw valid conclusions and make appropriate recommendations, present clear and concise information orally and in written reports, acquire knowledge of the campus procedures and activities and the overall organization, establish and maintain cooperative working relationships.

Compensation and Benefits:

Range A:

Classification:   Student Service Professional IA

Compensation: The salary range for this classification is $ 3,764.00 to $ 4,604.00/month. 

The hourly range for this classification is $21.72 to $26.56.

  Salary schedule details []

Range B:

Classification:   Student Service Professional IB

Compensation: The salary range for this classification is $ 4,066.00 to $ 5,752.00/month. 

The hourly range for this classification is $23.46 to $33.18.

  Salary schedule details []

The salary offered will take into account internal equity and experience among other factors.


Position Information:

Work status: Full-time, Part-time, Temporary, Hourly, On-Call, Intermittent "Non-exempt" positions.

Schedule: To be arranged by hiring department.


* A pool of qualified candidates will be established for current and future vacancies at the San Bernardino or Palm Desert Campus. Qualified applicants will be kept active from January 1, 2024, through December 31, 2024. 

This position is a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. 

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas). 


Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Driver’s License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit


Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at


CSUSB is a smoke and tobacco-free campus.  See policy at

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:

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Applications close: Pacific Standard Time

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