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Associate Director (Administrator I) for Housing Facilities

Apply now Job no: 540875
Work type: Management (MPP)
Location: San Bernardino - San Bernardino Campus
Categories: MPP, At-Will, Full Time, Student Services, On-site (work in-person at business location)

Job Summary:

The Associate Director is responsible for the overall housing facilities operation, including both the day-to-day and the long-term administration and management of all housing facilities.

Responsibilities include, but are not limited to:

Facility Operation

  • Responsible for the day-to-day operation and administration of all DHRE facilities and an overall housing operation including capital improvements, renovations, and improvements to housing facilities, day-today work order systems; inventory control; damage assessment; preventative maintenance; training and development; establishes quality standards including policies and procedures; and conducts periodic reviews of programs and services offered to ensure high quality of service. Develop and maintain processes related to vandalism, damage assessment, training of resident assistants, room cleaning, and coordination of policies and procedures established to enhance communication and effectiveness. Develop damage assessment procedures to include all damage assessment activities from check-in to check-out, work order procedures, room inventory, academic year vandalism comprehensive damage costs for publication and distribution to residents, establish damage billing process in coordination with Residence Education and operations staff to ensure proper billing to affected residents. Serve as liaison and primary contact between the units within DHRE and Facilities Services. Supervise and monitor day to day work order activity for maintenance and custodial staff. Design and implement policies and procedures which will enhance work order processes. Develops effective and efficient service practices for maintenance of all grounds.

Supervision/Staff Development

  • Select, train, supervise, and evaluate full-time facilities staff as well as student staff necessary to carry out operations. This includes assisting with prioritization of work, setting and enforcing standards, leveraging technology to solve problems, working with the Director of Housing and Residential Education and HR on training and employee development, conduct performance evaluations, etc. Supervise full time maintenance staff, full time custodians, and administrative support persons. Responsible for leadership and direction in the areas of hiring, training, evaluating, employee morale, progressive discipline, and termination of employees within unit. Responsible for ongoing training and development of facilities staff and creating a cohesive, service oriented, well-trained team. Responsible for developing programs and experiences designed to create a sense of team, develop short term and long-term goals, design measures of productivity, evaluation, and assessment.

Strategic Planning/Campus Collaboration

  • Participate in strategic initiatives such as maintenance/grounds/custodial restructuring, improving training programs for custodial and maintenance staff, development of processes for data collection and implement new program applications (i.e., maintenance management applications, inspection programs, etc.), internal continuous improvement teams. Responsible for the development of healthy and supportive relationships between individuals and groups within Housing and Residential Education and the CSUSB campus. Represent DHRE in departmental and campus wide processes for areas such as indoor air quality, sustainability, building access, energy management and emergency response. Responsible for developing positive relationships with campus community by understanding their needs, concerns, priorities. Collaborates with the University to ensure departmental and residence hall compliance with university environmental protocols as well as developing sustainable purchasing, construction practices.


  • Responsible for the development and implementation of facility procedures and for interpreting administrative policy for users of the facilities and the day-to-day activities of maintenance and custodial staff. The associate director must maintain a thorough knowledge of state and university policies and regulations as they relate to facilities management, labor practices, purchasing, and contract negotiations. Establishes quality standards and practices and conducts periodic reviews of programs and services offered to ensure continued high-quality service and adherence to DHRE mission, vision, and values. Work collaboratively with Residence Education and Operations to ensure effectiveness and usefulness of policies.

Emergency Preparedness

  • Respond to and coordinate business and after-hours/weekend DHRE facility and property emergencies that occur as required. Work closely with established campus and non-campus partners to ensure that staff are properly trained, emergency supplies are properly stocked and stored, emergency resources are up to date, as well as coordinating special events to heighten awareness of preparedness issues. Organize response to facilities emergencies on campus such as floods, fires, earthquakes, any situation deemed to be immediate health and safety risk to students living on campus. Develop a facilities on-call structure for responding to facilities issues on campus.


  • Ensures that State and University purchasing guidelines are adhered to. Closely monitors expenditures to ensure that purchase agreements and orders do not exceed departmental budget. Provide monthly reports of expenditure activities to the Executive Director of DHRE. Maintain appropriate controls and oversight of an operating budget and propose changes in the annual budgetary allocation as the needs and interests of the university and department warrant. Manage and implement contract bids and contracting of vendors.

Other duties as assigned

  • Participates on departmental and University committees, and in regional, state, and national organizations related to the administration and service delivery of facility services. Must be able to function independently and professionally in the assigned areas (e.g., facilities management, programming, training, vendors, research, budget management, and evaluation). The associate director also is expected to recommend changes in overall policies and guidelines as appropriate. Performs other duties, special projects, and assignments as designated by the Director of DHRE.

Minimum Qualifications: Required Education and Experience

  • Bachelor's degree
  • A minimum of 6-7 years of experience in facilities management, facilities maintenance, and capital planning, including 2-3 years of supervisory/management experience in a housing environment (university housing program, private apartment housing, hotel, etc.).

Required Qualifications

  • This position requires the physical ability to walk on uneven surfaces, climb ladders, and function at great heights. Must possess a valid CA driver's license. Experience working with student facilities in K-12 schools, community colleges, and/or universities. Must have a strong customer/student service orientation and trades certifications are desirable.
  • Demonstrated expertise in the appropriate facility management, staff supervision, budget management, leadership development, and training programs is necessary. Proven success working with students, faculty, and staff, and reasonable experience and demonstrated capability in working with diverse student populations are also necessary.
  • The position requires a facilities manager and leader who can articulate a sound philosophy of management techniques who values teamwork, collaboration, team development, and customer service.
  • This position requires a thorough knowledge and experience in building, health, and safety codes (specifically an in-depth knowledge of plumbing, electrical, HVAC, fire safety, and food service equipment); estimating and scheduling; state guidelines and procedures on procurement and funding processes; ability to prepare bid documents and mange contracts; ability to produce and read drawings; setting up and supervising a preventative maintenance program within a collective bargaining environment; excellent verbal and oral communication skills; the ability to work effectively in a diverse environment; ability to establish effective working relationships across the campus; effectively manage a budget and multitask; proficiency with Microsoft Office; and the ability to interact professionally with fellow team members, students, and campus partners.

Preferred Qualifications

  • Master’s degree
  • 2-3 year’s experience managing/supervising facilities in a university housing program

Compensation and Benefits:

Anticipated Hiring Range: $ 7,500 - $ 9,000 per month

Classification Salary Range: $ 3,938 - $ 11,703 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Position Information:

Work status: Full-time/Exempt/At-will

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.          

This is a full-time management (MPP) position.  MPP employees serve at the pleasure of the campus President.  MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

MPP: First considerations will be given to candidates who apply by Thursday, July 11, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit


Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at


CSUSB is a smoke and tobacco-free campus.  See policy at

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:

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