Job Summary
Under the general direction of the Director of Parking & Transportation, Community Service Specialist I receive day-to-day work direction from a Lead Community Service Specialist II. The incumbent is often the first presence a visitor will encounter when coming to campus and they play a critical role in supporting the mission of University Police Department and the University as a whole. Community Service Specialist performs standard duties related to patrolling campus buildings, facilities and parking lots; enforcing established rules and regulations by taking the appropriate actions; and performing related community support functions.
Duties and Responsibilities
Parking Enforcement
- Enforcing parking rules and regulations through issuing and selling parking permits, patrolling parking lots and issuing citations for parking and other standing violations as appropriate using electronic handheld devices.
- Interpreting university policies and California Vehicle Code in the enforcement of campus ordinances.
- Directing vehicle and pedestrian traffic during peak hours. At the direction of the supervisor, the Director, or a police officer, place or remove immobilization devices on vehicles.
Campus Safety and customer services
- Incumbent will serve as a campus ambassador, will give directions to campus destinations; provide general information, especially related to the display of parking permits and assigned parking areas, as a representative of the University Police and Parking and Transportation services department.
- Make recommendations regarding the display, placement or wording on signs in order to obtain better parking compliance. Maintain effective, collaborative, working relationships with peers and others on campus to ensure effective delivery of services to the campus community and visitors.
- Respond to motorist assists requests such as battery jumps or vehicle lockouts and resolve issue with department approved methods
- Incumbent will provide security services, such as, patrolling of campus grounds on foot, bicycle, or golf cart to protect the campus community and visitors from hazards (i.e. theft, fire vandalism) providing reports when necessary.
- Incumbent will be responsible for opening, closing and securing campus facilities. This would include activating/deactivating and testing alarm systems.
- Upon request incumbent will provide safety escorts by foot, bicycle or golf cart.
Event Support
- Providing traffic control and placing traffic control devices such as cones, barricades, and signs to facilitate the ingress and egress of vehicles during peak hours, campus events, and emergencies. Collect and store equipment after events.
- Maintain and inventory traffic control equipment to ensure sufficient devices are on campus to manage all-hazard scenarios and report equipment needs to their Lead. Load, haul, and deploy changeable message board to various locations on campus.
Parking Facilities Support
- Note the surface conditions of parking lots and report any needed repairs such as potholes, faded paint markings, and damaged signs to their Lead.
- Assist Equipment Specialist in the maintenance of parking permit dispensers, collecting cash from the dispensers and installation of signs and other equipment.
Parking Equipment Support
- Ensure assigned vehicles are clean inside and out to make a strong first impression of the University Police Department to visitors and the campus community. Monitor vehicle to ensure scheduled maintenance intervals are met. Report any needed maintenance or repair to their Lead.
Administration & Training
- Infrequently, assist in general office or other administrative duties, which may include but are not limited to staffing the Information Centers, filing documents, writing field reports or answering phones.
- Attend scheduled meetings at the direction of Lead or Director. Attend various training that may be required or optional in order to satisfactorily complete the assigned duties and responsibilities of the position.
- Perform other classification-related duties as assigned.
Minimum Qualifications: Required Education and Experience
- High school diploma or equivalent and equivalent to three to six months related experience.
Required Qualifications
- Working knowledge of applicable procedures and regulations related to campus security, public safety, and parking. Working knowledge of alarm and radio systems.
- Ability to detect and respond appropriately to potential hazardous or crime situations.
- Ability to observe and recall details and incidents.
- Ability to act and resolve parking and traffic problems.
- Ability to write standard incident reports in a clear and concise manner.
- Ability to interact effectively with a wide range of individuals including the campus community, general public and law enforcement personnel.
- Ability to handle sensitive situations with tact and confidentiality.
Preferred Qualifications
- Knowledge of and the ability to learn how to use the applicable public safety related equipment and systems are essential.
Compensation and Benefits
Anticipated Hiring Range: $3,505-$ 3,570 per month
Classification Salary Range: $3,505 - $5,057 per month
The salary offered will take into account internal equity and experience among other factors.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information
Work status: Full-time/Non-Exempt/Probationary
Academic year schedule: Monday through Thursday from 6:30 am – 4:30 pm or 12:30 pm - 10:30 pm, some evenings/weekends. OR Monday through Thursday from 6:30 am – 4:30 pm or 12:30 pm - 10:30 pm, some evenings/weekends.
Summer schedule: Monday through Thursday from 6:00 am - 4:00 pm or 12:00 pm- 10:00 pm, some evenings/weekends.
First considerations will be given to candidates who apply by Tuesday, September 24, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Campus Security Authority
This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act