Job Summary:
Reporting directly to the University Registrar, the Associate Registrar is responsible for overseeing daily operations, directing and providing guidance in the planning, coordination, and assignment of tasks to the Records & Registration and Degree Audit teams.
Responsibilities:
- Manage the daily operations of the Records and Registration and Degree Audit units, ensuring efficient workflows and timely completion of assignments.
- Supervise professional and support staff by assigning work, setting priorities, conducting performance evaluations, approving timesheets, and addressing day-to-day personnel matters.
- Exercise supervisory authority to hire, promote, reward, recommend disciplinary actions, and support personnel actions in accordance with CSU policies and HEERA provisions.
- Align staffing resources with operational needs to support organizational planning and achieve service delivery goals.
- Oversee enhancements to the PeopleSoft Student Records and Enrollment modules by testing system updates, documenting processes, and ensuring successful implementation.
- Develop and maintain unit procedures and documentation to ensure operational consistency, compliance, and business continuity.
- Troubleshoot functional and system issues while collaborating with campus partners and end users to support seamless integration of academic systems.
- Manage batch term setup activities in PeopleSoft to support enrollment functions, including term activation, registration holds, waitlisting, and discontinuation processes.
- Ensure data integrity and alignment across Admissions, Financial Aid, Student Financials, and Curriculum Management.
- Process and document student conduct outcomes and academic exceptions in collaboration with Student Conduct and Academic Affairs.
- Oversee the maintenance of academic records for specialized student populations, including ITEP students and those with special enrollments or credential transitions.
- Investigate and resolve duplicate student ID records while maintaining the accuracy of deceased student records.
- Perform other duties and special projects as assigned in support of the Office of the Registrar's operational and strategic priorities.
- Provide operational coverage and cross-functional support to ensure continuity of services and successful completion of departmental initiatives.
- Assist with special assignments and process improvement efforts to enhance operational efficiency and service delivery.
- Support departmental goals by contributing to Registrar initiatives and responding to evolving business needs as assigned by leadership.
Minimum Qualifications:
- Bachelor’s degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs plus four years related experience.
Required Qualifications:
- Extensive knowledge of applicable laws, regulations, policies, and best practices related to complex administrative programs and specialized functional areas.
- Advanced expertise in public and business administration, operational management, fiscal oversight, and organizational planning.
- Strong analytical skills with experience in systems analysis, research methodologies, survey techniques, statistical analysis, and policy evaluation to support data-driven decision-making.
- Ability to assess complex issues from a broad organizational perspective and develop strategic, innovative, and effective solutions.
- Demonstrated ability to build collaborative relationships with internal and external stakeholders while managing sensitive and confidential matters with professionalism and discretion.
- Excellent written, verbal, and presentation skills with the ability to facilitate discussions, provide consultation, and build consensus among diverse constituent groups.
Preferred Qualifications:
- Working knowledge of administrative theories, principles, practices, and techniques, with the ability to apply them to develop sound conclusions and recommendations.
- Thorough knowledge of applicable policies, procedures, regulations, and operational and fiscal analysis techniques.
- Demonstrated ability to take initiative, prioritize work, and effectively plan, organize, coordinate, and manage multiple competing priorities.
- Strong research, analytical, and policy evaluation skills, including the ability to collect, interpret, and analyze data to support informed decision-making and program improvements.
- Expertise in investigating and resolving complex operational issues with broad organizational impact.
- Excellent written, verbal, and presentation skills, with the ability to communicate complex information clearly to diverse audiences.
- Ability to train, mentor, and provide work direction to staff while supporting professional development and continuous improvement.
- Demonstrated expertise leading high-impact operational processes across the full student lifecycle.
- Advanced functional expertise in PeopleSoft Campus Solutions, gained through more than ten years of progressively responsible experience supporting student records and enrollment operations.
Compensation and Benefits:
The salary offered will take into account internal equity and experience among other factors.
The anticipated hiring range for this position is $4,135-$12,228 per month
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Work status: Full-time/Exempt/At-will
Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
This is a full-time management (MPP) position. MPP employees serve at the will of the campus President. MPPs do not serve a probationary period and never receive permanent status.
This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.
First considerations will be given to candidates who apply by Tuesday July 28, 2026 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.
California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
On Campus Commitment
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act