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Director of Housing and Residential Education (Administrator III), Student Affairs

Apply now Job no: 539863
Work type: Management (MPP)
Location: San Bernardino - San Bernardino Campus
Categories: MPP, At-Will, Full Time, Student Services, On-site (work in-person at business location)

Job Summary:

Reporting to the Associate Vice President for Student Affairs/Dean of Students, Director, Housing & Residential Life, the incumbent is a member of the Division of Student Affairs Council, and the Student Life Team. The Director of Housing and Residential Life will play an important role in the success of these spaces. Identifies and creates overall vision and strategic priorities for department direction. Identifies and leads the development of an overall department assessment plan. Leads the department's strategic planning process in concert with the Division of Student Affairs and the University.

Responsibilities include, but are not limited to:

DHRE Department Leadership:

  • Responsible for administering a broad housing operations and services portfolio. The incumbent will independently develop and oversee a diverse residential community, including personnel management, staff development, operations, budget management, contract management, marketing, assessment, strategic planning, facility maintenance, student programming, student outreach, student success initiatives, and custodial services.
  • Assures operational and conceptual integration of policies and programs within the unit, providing input and feedback in the representation of housing and residential education practices.
  • Serve and provide supervisory oversight for professional staff, including hiring, training, and evaluation.
  • Serve as the principal manager in identifying and creating the overall vision and strategic priorities for department direction.
  • Identify and lead the strategic development and implementation of an overall department assessment plan.
  • Lead the department's strategic planning process with the Division of Student Affairs and the University.
  • Determine organizational structure and university relationships for the department’s emergency preparedness response, including consulting and working with internal and external stakeholders to support the health and safety of residents and staff.
  • Develop, implement, and evaluate a curricular approach to residential community that is responsive to student needs and fosters and promotes developmentally sequenced learning for students while living on campus.
  • Create a living climate that fosters each student resident's intellectual, cultural, social, and interpersonal growth through training and supervision of programs, live-in staff, and other educators. Recommend and implement co-curricular learning experiences that contribute to student success.
  • Work collaboratively to engage and promote DEI activities for residents, staff, and faculty.
  • Lead efforts to increase compliance and adherence to various federal and state mandates to maintain accessibility for all facilities.
  • Have direct oversight of all facilities, to provide leadership in deferred maintenance strategies, increase energy efficiency, and improve quality of life.

DSA and Campus Leadership:

  • To ensure campus-wide effectiveness and a seamless student living and learning experience, this leadership role creates and maintains relationships with appropriate individuals and departments on and off campus, collaborating closely with numerous campus stakeholders including (but not limited to) Academic Affairs, Basic Needs & Student Support, CARE Team, Administration and Finance, Dining Services, Human Resources, Academic Success & University Advising (ASUA), Athletics,  Student Conduct and Ethical Development, Admissions, The Office of Sustainability, Orientation and the First-Year Experience, Facilities Management, Budget Planning, the Office of Financial Aid, Risk Management, University Police, University Enterprises Corporation (UEC) and organizations within City of San Bernardino. Serves as a member of the Student Life Team within the Division of Student Affairs.
  • Maintains awareness and understanding of federal, state, CSU, campus, and University policies and procedures to administer programs effectively.
  • Advises the AVP/DOS and the Vice President for Student Affairs on long-range financial planning and strategies for Housing & Residential Education.
  • Develop and foster effective and collaborative relationships to leverage the full potential of available resources and contribute to the university and division's mission of serving students.
  • Serve as the department liaison for legal issues, working with University Counsel to respond and address on behalf of the department.
  • Serves as a CARE Team member, including “on-call duty” periodically throughout the calendar year.

Budget and Supervision:

  • Directly supervise a team of two associate directors, two operations administrative analysts, one administrative services coordinator, & one budget analyst/specialist II.
  • Indirectly supervise a team of up to 80 paraprofessional staff. Provides leadership for ongoing training and development of all DHRE staff, including student Resident Assistants, Academic Mentors, Student Coordinators, and Housing Student Assistants/Housing Facilities Assistants.
  • Develop goals and strategic professional development plans with team members.
  • Develop and administer an annual operating budget of nearly $16 million.
  • Work collaboratively with the FTO division and university leadership to develop, create, and implement strong economic strategies.

Marketing and Strategic Development:

  • Develop and maintain strategic marketing and outreach plans in partnership with Outreach, Orientation, and other relevant campus partners to encourage students to attend CSUSB as a residential campus. Responsible for student housing marketing and communication of programs and services through website, social media, phone, email, and all other communication venues. Responsible for communications to students through all media options for student concerns.
  • Manage efforts and strategies toward a comprehensive, strategic, and predictive model to maximize housing occupancy.
  • Oversee the vision and implementation of the housing application, room assignment process, contracts, occupancy management, and software (StarRez).
  • Responsible for housing and meal plan license oversight of all students who live in student housing. Develops and administers business operations processes, including housing rates, license contract implementation, and compliance for eligibility and timely payments of student housing revenues and meal plan fees.
  • Work in collaboration with FTO and CSU partners to determine the fiscal outlook of the unit using sound business practices.
  • Manage and identify annual planning for the Department of Housing and Residential Education (DHRE) capital improvement projects and renovations. Lead collaboration and planning between DHRE and Facilities Services for future facility planning needs and grounds maintenance.

Other Duties as Assigned:

  • Serve on committees, attend meetings, and perform other duties related to the Department of Housing and Residential Education or Division of Student Affairs.

Minimum Qualifications: Required Education and Experience

  • Master's degree in higher education, student affairs administration, college student personnel counseling or equivalent required.
  • Minimum eight plus years of related experience in senior housing and residential life positions, or equivalent combination of experience and education.
  • Valid CA driver's license.

Required Qualifications

  • Comprehensive knowledge and understanding of best practices for housing and residential education operations.
  • Demonstrate effective managerial, supervisory, communication, and interpersonal skills. Must be flexible and be willing to assume new tasks and special projects.
  • Ability to work effectively with a diverse student and staff community.
  • Must be able to show sensitivity and flexibility in dealing with complex problems and situations.
  • Ability to work autonomously and cooperatively within the department and campus community and pursue innovative ideas and solutions.
  • Demonstrate strong critical thinking and oral and written communication skills.
  • Must demonstrate knowledge and experience with occupancy management and projections, marketing, and hands-on day-to-day operations of a housing unit.
  • Must possess effective organizational, time management, diplomacy, and project management skills. Ability to exercise sound judgment and perform in a leadership capacity.
  • Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process while serving as a key decision-maker.
  • Understand and effectively communicate parameters of contemporary residential life and university housing practices.
  • Demonstrate a strong understanding of and commitment to diversity, social justice, and the creation of an inclusive work and living environment.

Preferred Qualifications

  • Significant experience as an innovative leader managing a team, programs, and services; success in enhancing student learning through residential living.
  • Strong record of accomplishment of building successful teams and effective partnerships with colleagues and key stakeholder groups.
  • Demonstrated expansive knowledge of and strong foundation in multiple housing and residential life functions including budgeting and finance, crisis management, residential technology, facility maintenance and custodial, room assignments/billing, marketing and outreach, summer conferences, budget development, student development theory, staff supervision and professional development, student conduct, and working with and supporting underserved students.
  • Passion for creating environments that transform and enhance students' academic and personal success.
  • Appreciation of diversity and difference and an understanding of the influence of social identities on the living student experience.
  • Strong knowledge of FERPA and Title IX.
  • Ability to show sensitivity and flexibility in dealing with complex problems and situations, work autonomously and cooperatively within the department, campus community, and city organizations and pursue innovative ideas and solutions.
  • Supervisory experience with demonstrated ability to supervise and lead professional staff.
  • Demonstrate knowledge and experience with occupancy management and projections.
  • Familiarity with labor relations and how to work effectively within a unionized work environment staff.
  • Possess effective organizational, time management, diplomacy, and project management skills.
  • Design educational environments and activities utilizing research, assessment results on learning outcomes and high impact practices.
  • Ability to establish and maintain collaborative relationships with students, faculty, staff, and parents and engage others through a participative process, while serving as key decision maker.
  • Effective managerial, interpersonal, and collaboration skills and ability to manage conflict in a positive and pro-active manner.
  • Proficiency with standard professional desktop software applications such as e-mail, MS Excel, and MS Word.
  • Success in creating and implementing broad-ranging student support programs with measurable success.

Compensation and Benefits:

Anticipated Hiring Range: $11,667 - $12,261 per month

Classification Salary Range: $6,563 - $21,066 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Position Information:

Work status: Full-time/Exempt/At-will/On-call

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), evenings and weekends may be required to support department and university operations, programs, and events. Will be on-call, as needed.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), evenings and weekends may be required to support department and university operations, programs, and events. Will be on-call, as needed.

This is a full-time management (MPP) position.  MPP employees serve at the pleasure of the campus President.  MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two (2) calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

MPP: First considerations will be given to candidates who apply by Friday, June 21, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required.  Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.


CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit


Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at


CSUSB is a smoke and tobacco-free campus.  See policy at

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:

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