Job Summary:
The Academic Support Advisor provides direct academic guidance and writing support to undergraduate students through scheduled appointments, drop-in sessions, and campus outreach events. Working under general supervision, the advisor uses established methods to assist students in developing their writing skills, connecting with campus resources, and participating in structured academic support initiatives. The role supports daily center operations, collaborates with peer educators, and helps facilitate workshops and presentations using pre-defined content. This position contributes to a welcoming, student-centered environment and promotes academic success through consistent, guided support.
Responsibilities:
Academic Guidance and Coaching
- Establishes supportive working relationships with undergraduate students to assist them in developing their academic writing skills. Uses established techniques to provide one-on-one and group academic support during scheduled appointments and drop-in sessions.
- Provides direct services to students on a daily basis in the center, addressing immediate academic support needs with a focus on writing development and resource connection.
- Utilizes campus referral processes to introduce students to appropriate academic and student support services when additional or specialized help is needed.
- Participates in targeted academic support campaigns and outreach initiatives by following pre-determined plans and messaging developed by the director. Provides guidance to students during these initiatives under general supervision.
- Collaborates with student assistants serving as peer educators by supporting their work with students. Offers logistical guidance and shares resources as needed to assist in effective service delivery. Provides feedback to the director to ensure student assistant efforts align with center goals.
- Contributes to the day-to-day operations of the center by assisting with maintaining supplies, welcoming students, and ensuring smooth execution of scheduled services and programming, following established procedures and protocols.
Campus Partnerships and Events
- Represents the center at campus-wide student engagement events such as orientation, Weeks of Welcome, Choose CSUSB, and other events, providing information and answering questions about academic writing support services.
- Works with the director to help deliver workshops and small group presentations to student audiences. Prepares and organizes materials and ensures events follow structured formats.
- Supports campus outreach by following established guidelines to promote services, respond to student inquiries, and distribute information in a consistent and inclusive manner.
Minimum Qualifications:
- Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level job‑related education may be substituted for the required experience.
- Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job‑related field.
- Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
Required Qualifications:
- Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures and activities of the specific campus to which the position is assigned; and the basic principles, practices and major trends in the Student Services field to which assigned. Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; and establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.
Preferred Qualifications:
- Work independently on assigned projects.
- Working with other members of the advising team, building collaboration, and partnerships.
- Responsible, Great Communicator, Critical Thinking, Organized
- Working knowledge of the practices, procedures, and activities of the college programs to which assigned.
- Rapidly acquire a general knowledge of the overall operation, functions, and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
- Ability to interpret, apply, and explain program rules and regulations.
- Take initiative and exercise resourcefulness in advising practice.
- Ability to translate student development, leadership theory, and research into practice.
- Experience fostering and maintaining effective relationships and ability to work collaboratively across organizational lines and coordinate the efforts of multiple areas is essential.
- Ability to communicate effectively, both verbally and in writing, and in large groups.
- Public speaking and ability to reason logically analyze and evaluate data and make verbal or written presentations based on these data.
- Remains current regarding trends and developments in higher education, student development theory, high-impact practices related to advising, transition and student success. Will remain competent and current through self-directed professional reading, the development of professional contacts with colleagues, attendance at professional development courses/conferences, and trainings, as directed, by the Director.
- Works both independently and collaboratively to plan events, conduct presentations, host workshops, participate in orientation and more.
- Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
Compensation and Benefits:
Anticipated Hiring Range: $4,482 per month
Classification Salary Range: $4,482 - $6,342 per month
The salary offered will take into account internal equity and experience among other factors.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Full-time Non-Exempt Probationary
Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
The application deadline is: December 15, 2025
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act