CLASSIFICATION TITLE: Student Services Professional III

UNION CODE: R04

TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2026. Any continuation beyond June 30, 2026 is contingent upon satisfactory performance and available funding.

FT/PT: Full-time

PAY PLAN: 12-month

WORKPLACE TYPE: On-site (work in-person at business location)

ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $5,540 per month

CSU CLASSIFICATION SALARY RANGE: $5,540 - $7,893

PAY BASIS: Monthly

BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more!  See our benefits website for additional information.

CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants.

SPECIAL INSTRUCTIONS TO APPLICANT: FOR PRIORITY CONSIDERATION, applications must be received by June 26, 2025; however, the position will remain open until filled.

POSITION PURPOSE: The Educational Opportunity Program (EOP) Coordinator serves as a lead for the area and plays a pivotal role in providing holistic, student-centered support services to first-generation, low-income, and educationally disadvantaged students. Under the general direction of the Director of EOP, the Coordinator is responsible for planning, coordinating, and implementing key student success initiatives, including retention programming and transition support. The position requires the ability to work independently on complex assignments, use sound judgment in problem-solving, and provide guidance to students and staff. The Coordinator supports student academic achievement, personal development, and retention through proactive mentoring and coaching and collaboration with campus partners. The position also plays a vital role in the evaluation of services and helps ensure the alignment of EOP’s mission with CSU and institutional goals.

DUTIES & RESPONSIBILITIES:

Program Coordination & Student Success Initiatives

• Independent plan, coordinate and implement transition and retention programs such as First-Year Experience, and peer mentoring.
• Lead, develop, and coordinate EOP-related programming and events that are responsive to evolving student needs and institutional goals throughout the academic year.
• Plan and oversee workshops, seminars, and orientations for new and continuing EOP students, utilizing data-informed approaches.
• Provide daily lead direction and support to program personnel, student staff, peer mentors, and interns involved in EOP programming, ensuring quality and consistency in service delivery. Assign and monitor daily tasks, serve as a resource for guidance and training, and collaborate with the Director on staffing needs, scheduling, and input on performance evaluations as needed.
• Track and assess participation and outcomes for all student success initiatives and recommend program enhancements based on findings.
• Collaborate with faculty and staff across departments to develop and implement co-curricular programming aligned with student needs.
• Maintain program calendars, timelines, and event logistics in coordination with other campus units.
• Support strategic program marketing efforts and communication for EOP programs through print, email, and social media.

Assessment & Reporting

• Collect, analyze, and interpret student data to assess program effectiveness and inform continuous development and improvement.
• Assist in preparing departmental reports, annual program reviews, and grant proposals as needed that support the strategic direction of EOP.
• Maintain accurate and organized records of student interactions, program participation, and academic outcomes for compliance and planning.
• Coordinate with Institutional Research and other offices to compile data and reports for internal and external stakeholders.
• Support compliance with CSU and university policies regarding EOP services and student eligibility through regular review and evaluation of procedures.
• Assist the Director in developing and implementing strategic goals and policies for EOP.
• Participate in staff meetings, professional development opportunities, and campus committees as assigned.
• Serve as a resource to other university departments on issues related to educational equity and student success.

Academic Coaching & Mentoring

• Provide advanced individualized academic coaching using evidence-based techniques to help EOP students build self-efficacy, set goals, and develop academic and life skills for college success.
• Mentor students through transitional challenges, such as adjusting to college-level coursework and navigating the first-generation college experience.
• Guide students in creating and maintaining personalized academic success plans that promote retention and timely graduation.
• Use a strengths-based, culturally responsive approach to empower students to take ownership of their educational journey.
• Conduct regular check-ins with students to assess progress, provide accountability, and identify early signs of academic or personal challenges.
• Design and facilitate workshops on academic strategies, personal development, time management, and motivation.
• Refer students to appropriate campus resources such as tutoring, counseling, or financial aid based on individual needs and challenges. Follow up to ensure effective support.
• Document coaching sessions, mentoring relationships, and student development progress using university systems and databases.

Outreach, Recruitment, & Admissions Support

• Represent EOP at campus outreach events, high school visits, and college fairs to promote access and equity in higher education.
• Provide information about EOP eligibility, application procedures, and services to prospective students and families.
• Assist with the coordination and review of EOP admissions, including application screening and interviews.
• Collaborate with Admissions, Financial Aid, and other campus departments to ensure a smooth onboarding process.
• Participate in yield activities to support the enrollment of admitted EOP students.
• Maintain proactive communication with applicants during the pre-admissions process.
• Develop and distribute informational materials and presentations tailored for prospective students and counselors.
• Monitor and assess outreach activities and adjust strategies based on recruitment goals and data.

REQUIRED QUALIFICATIONS: EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related and three (3) years of progressively responsible professional student services work. A master’s degree in counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

SKILLS, KNOWLEDGE & ABILITIES (SKA’s):

• Regular and reliable attendance is required.
• Deep understanding of first-generation, low-income, and educationally disadvantaged student populations.
• Familiarity with retention strategies, transitional support, and the challenges facing historically underrepresented groups in higher education.
• Ability to independently develop, coordinate, and evaluate programs, events, and initiatives.
• Demonstrated ability to provide effective lead direction, guidance, and support to student staff, interns, and peers.
• Thorough knowledge of the principles of individual and group behavior.
• General knowledge of the principles, practices, and trends of the Student Services field as well as general knowledge of the polices, procedures, and practices of academic advising.
• General knowledge of organizational procedures and activities of the campus and working knowledge of student services programs outside the program.
• Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student related matters.
• Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
• Ability to carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.
• Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
• Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
• Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
• Thorough knowledge of English grammar, spelling and punctuation.
• Ability to interpret, communicate and apply policies and procedures.
• Ability to maintain a high degree of confidentiality.
• Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
• Working knowledge of or ability to quickly learn University infrastructure.
• Posses a customer-oriented and service-centered attitude.

PREFERRED QUALIFICATIONS:

• Experience working in a higher educational setting; knowledge of general admission requirements and transcript evaluation; making independent judgements and interpreting complex situations.
• Demonstrated skills in an institutional/educational environment possessing a customer-oriented and service-centered attitude.

PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.

SPECIAL CONDITIONS

SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

SENSITIVE POSITION:  Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.

MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.

GENERAL INFORMATION:  It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States.  All new employees will be required to present documentation verifying their right to accept employment.  You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations.  State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens.  These individuals are required to sign the Declaration of Permission to Work.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, the CSU Bakersfield provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU Bakersfield complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

The CSU Bakersfield is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At CSU Bakersfield, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.