Job Summary

Under the general direction and leadership of the Associate Director, the incumbent will provide comprehensive and holistic intake, referrals, and linking of services to serve the disability-related needs of students enrolled at CSULB who have a qualified disability and require access to programs and services. Incumbent will work across programs and serve as the primary contact for prospective and newly admitted students and will review highly sensitive and confidential disability documentation, determine reasonable accommodations, and provide on-going disability management support. The Accommodations and Retention Counselor assesses and determines the nature and extent of a wide variety of disabilities, needed accommodations, and required support services. Incumbent advises students regarding classroom accommodations and disability-related challenges related to education/career options and choices including consulting with faculty regarding student needs and disability related course concerns. Interprets federal and state laws and regulations to students, faculty, and the campus-at-large. The incumbent will serve as a resource for students, staff, and faculty regarding the purpose, operation, and services for BMAC and provides disability management and academic support workshops for all BMAC students. Incumbent coordinates programs that support outreach and ensure the delivery of high-quality services for students, faculty and staff and provide coordination for various BMAC held events and student led disability awareness and advocacy.

Furthermore, the incumbent provides services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life.  This position uses a student centered and equity minded approach in all communication and service efforts.

CSULB has been recognized as one of the Most Promising Places to Work in Student Affairs (MPPWSA) in 2024.

Key Responsibilities

• Conduct disability management counseling and participate in the Interactive Process with students with disabilities, including a focus on Pregnant & Parenting Students, as assigned.
• Support student retention through BMAC training and programming efforts.
• Provides implementation of BMAC services (e.g. notetaking, Smart pen, tutoring, accessible parking, accessible furniture, scooter requests, standardized exam/information release requests), in addition to the coding of BMAC students and assisting with data collection.

Knowledge Skills and Abilities

The ideal candidate is highly organized and skilled in planning, coordinating, and supervising programs, activities, and special events. They demonstrate strong analytical abilities to assess complex situations and implement effective solutions. Excellent verbal and written communication skills are essential, along with the ability to advise students individually and in groups on complex matters. This person thrives in a fast-paced environment, manages time effectively, and adapts to changing priorities while maintaining accuracy and professionalism. They exercise sound judgment, discretion, and confidentiality, and can work independently with minimal supervision while meeting deadlines.

Additionally, the candidate excels in building cooperative relationships and working collaboratively within a diverse, multicultural environment. They possess strong interpersonal skills to engage with students, faculty, staff, and the public, and have experience presenting to varied audiences. Proficiency in Microsoft Office Suite and related software is necessary, as well as the ability to learn and apply university policies and procedures. The candidate should be flexible to work evenings or weekends as needed, and committed to maintaining a positive, respectful attitude while consistently reporting to work prepared to perform their duties.

Ability to communicate with an ethnically and culturally diverse campus community.  Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.  Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to a bachelor's degree in one of the behavioral sciences, public or business administration, or a job-related field and two years of professional experience in one of the student services program areas required.

PPREFERRED:

• Master’s degree in educational counseling or related field, preferred.

• At least 2 years professional experience and knowledge in working with students with disabilities and programming, especially with students with disabilities in a 4-year university setting.

Physical Summary

• Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.

Licenses / Certificates

• Possess a valid California Driver's License to drive University vehicle.

Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

Department

Bob Murphy Access Center

Classification

Student Services Professional II

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $5,083 - $5,500 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,083 - $7,228 per month.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment  

This is a temporary position for 1 year with no permanent status granted. Temporary assignments may expire prior to the ending date.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY                                                                    

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu.

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.