Division of Academic Affairs
Student Services Professional IV
RESPONSIBILITIES & DUTIES:
Leads, directs, and provides guidance for peer education and related academic support services in the LRC including but not limited to subject specific tutoring, embedded peer tutoring, proctoring services, and supplemental instruction programs for in-person and virtual platforms. Maintains fluency with CI and CSU policies relating to student (workplace) supervision and applies this knowledge effectively on a daily basis.
Oversees the LRC budgets including tracking and monitoring budgetary expenditures, assists with preparing expenditure projections, ensuring cost effective implementation of all stateside and grant funded program activities in accordance with the project scope of work and deliverables. Assists with developing and preparing annual operating budgets and related reporting.
Assists with developing and implementing the LRC’s strategic plan in collaboration with senior leadership, ensuring the mission, vision, and values of academic support services align with divisional and institutional priorities and support student success; identifies and develops initiatives to support target vulnerable courses and populations in need of high-impact interventions for academic success, in consultation with senior campus leadership.
Leads work direction, and assists and provides input for supervision and evaluation of LRC staff, including Administrative Support staff, Instructional Student Assistants, and Student Assistants who conduct and deliver the full range of services offered through the Center.
Leveraging budgetary and financial competencies, ensures the effective and efficient ongoing delivery of services; provides input to Administrator regarding physical space and equipment needs of the LRC; and works proactively to ensure the LRC is able to meet student demand.
Centralizes and unifies peer academic support services for campus-wide initiatives, grants, and programming; align and coordinate programs and services with affiliated departments as necessary (other tutoring and student services).
Applies broad knowledge of organizational structures and systems to the operation of the integrated LRC. Guides LRC Administrative Support Coordinators in identifying and resolving problems with Instructional Student Assistants and/or students using the LRC and establishing schedules for Instructional Student Assistants employed by the Center.
Provides oversight for personnel responsible for student tutor recruitment, interviews, hiring, and ongoing training. Coordinate and oversees recruitment and hiring processes for staff positions, including annual Instructional Student Assistant positions; oversees creation and updating of position descriptions, appointment letters, requisitions, applications, interviews, and HR processing for all new and separating employees.
Plans, develops, and leads regular training and development activities in support of tutoring services delivered through the LRC as well as the development and use of instructional materials for tutoring across a variety of disciplines. Develops and delivers professional development programming for faculty working with peer educators.
Coordinates outreach and engagement programming for the LRC and its academic support services to students, faculty and staff.
Facilitates regular collaboration with faculty and consultation with key programs on campus (Academic Advising, Educational Opportunity Program, Student Academic Success & Equity Initiatives, etc.).
Uses substantial judgment in the analysis, interpretation, integration, compilation, application, and presentation of LRC program data and develops, reviews and revises LRC procedures and training as needed based on that data.
Systematically and strategically integrates existing LRC programming with highly complex federal institutional performance goals and objectives to enhance institutional capacity and broaden impact on student success outcomes.
Designs and administers an ongoing plan of assessment to gauge the impact of programs and services provided by the centers; considers and analyzes data disaggregated by student demographics, majors, and services provided to advance student success goals and objectives that impact University and division-level strategic priorities.
Works with faculty and administration to advise them on program impact and continuous improvement recommendations. Consults with chairs and/or faculty representatives across the disciplines to assess operations and ongoing needs and to consider new or revised programming.
Ensures the development and maintenance of appropriate records and preparation of ongoing reports regarding programs of the centers and related activities.
Engages in ongoing professional development with the goal of enhancing existing student success services and developing and implementing additional student success services. Maintains collaborative relationships with chairs and faculty representatives of programs supported by the LRC, as well as with the staff and leadership of buildings housing the LRC.
Provides professional expertise, consultation, and collaborative partnerships to grant teams, committees, and other campus groups responsible for innovation and interventions related to student academic success.
Serves or assigns representation of the centers on university wide-committees as appropriate and represents CSUCI within the CSU system in regard to system-wide academic success programming and initiatives. Represents Centers at student orientations and other events. Develops and implements support services for Early Start Mathematics and summer bridge programs as appropriate.
REQUIRED QUALIFICATIONS:
Education: Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.
Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for
one year of professional experience. A doctorate degree and an appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
PREFERRED QUALIFICATIONS:
Experience: Demonstrated experience and interest in working in a fast-paced, multicultural environment is required with demonstrated ability to support a diverse community of learners and educators, and a proven record of commitment to equity initiatives in higher education. Excellent organizational, communication, multitasking, and interpersonal skills, including the ability to conduct small and large group presentations are required. Experience in the administration of a tutoring or Learning Assistance Center, including experience in the administration of a Peer-Led Team Learning or a Supplemental Instruction program, is preferred. Working knowledge of College Reading & Learning Association (CRLA) International Tutor Training Certification Program Requirements; and working knowledge of National College Learning Centers Association (NCLCA) Learning Centers of Excellence Certification Guidelines preferred.
The equivalent of three years of progressively responsible leadership developing, implementing, and managing student academic support programs and personnel; experience in developing training programs for students engaged in academic support programs; and conflict-management skills. Possesses and applies extensive and in-depth knowledge of advanced theories, principles, methods and practices associated with student success programming including student development, retention, and success theories, and pedagogical practices of higher education. Experience with UMKC Model of Supplemental Instruction desired. Experiencing managing complex budgets with multiple stateside, grant, and foundation accounts.
Ability to integrate and apply knowledge of organizational and operating structures to anticipate problems and assess the impact of proposed solutions. Possesses extensive and in-depth knowledge in project management. Ability to interpret and integrate complex data and information to formulate appropriate courses of action. Ability to develop proactive solutions that integrate strategic goals into tactical operations. Ability to effectively use communication methods and formats and to use expertise, as well as persuasion and negotiation skills, to build consensus to achieve short- and long-term goals and objectives. Ability to effectively use applicable information systems, data analysis, and applications in analysis and reporting activities and projects. Possesses broad knowledge of organizational structures and systems. Knowledge and skills related to management of financial resources and Title IX.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a ‘Campus Security Authority (CSA)’ to report crimes for the federally mandated Clery Act and is required to comply with the requirements set forth in CSU Executive Order 1107 revised March 24, 2017 as a condition of employment.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.
Please note: California State University, Channel Islands (CSUCI) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.
** Review of applications will begin February 20, 2026. **
Hiring Range: $6,320 - $6,750 per month