Job Summary

Working under general direction from the Sr. Associate Vice President for Enrollment Management, the Director of New Student and Family Programs is charged with the planning, implementation, leadership and oversight of the mandatory SJSU new student orientation program for approximately 9,000 incoming first-time, first-year and transfer students, and the SJSU Parent & Family Orientation, which introduces incoming students and their parent(s) and family members to the university community and its resources, policies, and procedures in approximately 20 orientation sessions held during the summer and three orientation sessions in December. The incumbent is responsible for the overall management, planning, administration, direction, fiscal administration, and evaluation of the New Student and Family Programs department with multiple funding sources in excess of $2M.

The incumbent is responsible for the development and implementation of campus policies and procedures, articulation, and an easily navigated, student-learning focused transition from intent to enrollment of admitted students through matriculation. The incumbent supports the transition process as it relates to yield programs, including Admitted Spartan Day and parent/family programming such as Spartan Family Weekend. The incumbent is responsible for the recruitment, training, supervision, evaluation, and assessment of four professional staff, and three graduate interns from the Association for Orientation, Transition, and Retention (NODA) who assist and coordinate programming related to Orientation and other transition activities. The incumbent also oversees the supervision, hiring, training, and performance evaluation of 55 orientation leaders.

Key Responsibilities

• Develop a campus-wide orientation program for 9,000 new undergraduate students and parents/families that directly contributes to a successful transition and high first year retention for new SJSU students, as well as helps ensure the elimination of equity gaps in first year retention rates.
• Lead and manage the daily operations of New Student and Family Programs.
• Create programming in collaboration with Enrollment Management, Undergraduate Admission & Outreach, Next Steps Committee, Early Start, the Educational Opportunity Program (EOP), Spartan Athletics, International Student and Scholar Services, the College Student Success Centers, Student Involvement, University Housing Services and the Accessible Education Center (AEC) in order to manage a purposeful transition for all first time frosh students, transfer students, and their parent(s) and family members.
• Lead parent/family programs and initiatives, including coordination of Parent and Family Weekend and development and activities of the Family Advisory Board.
• Responsible for programming decisions/changes on short notice to be responsive to unanticipated circumstances.
• Create publications regarding orientation, including brochures, confirmation letters, programs, handbooks, and other communication intended for new students and families.
• Responsible for first-time, first-year and transfer orientation budgets and NSFP budget totaling $2 million from multiple funding sources to include compliance with the Campus Fee Advisory Committee (CFAC), Office of Budget and Finance, and CSU/SJSU standards and protocols.
• Determine budget allocations and priorities based on enrollment forecasting. Create and submit an annual business plan to the SAVP of Enrollment Management and University Budget Office which entails projecting revenue and expenditures.
• Provide mid-year analysis of expenditures to date, as well as forecast expenditures for the remaining fiscal year.
• Develop, execute, evaluate, and assess orientation programming effectiveness for both student learning outcomes and general student and parent/family member satisfaction.
• Create, implement, and manage the online assessment survey for Orientation programs, as well as manages the online assessment survey and compiles and reports findings.
• In collaboration with the Parent and Family Coordinator, oversee the recruitment, onboarding, and training of SJSU Family Advisory Board (FAB) members.
• Supervise, hire, train and evaluate the NSFP Coordinator, Parent and Family Coordinator, and the Assistant Director of NSFP to ensure a high attention to detail in the planning, set-up, and execution of the multiple orientation sessions, communication, and participation in other transition activities including yield events, Admitted Spartan Day, Frosh Orientation, Transfer Orientation, Parent/Family Orientation, Spartan Family Weekend, and New Student Convocation initiatives.
• Supervise, hire, train, and evaluate the Administrative Support Coordinator to ensure coordination of Next Steps enrollment/orientation registration, creation of materials, sharing lists with campus stakeholders, and responding to student and parent inquiries. Assist academic colleges with advising and registration plans and materials in preparation for each orientation session.
• In collaboration with the Orientation Coordinator, responsible for the recruitment and evaluation of Core Staff members (around 10) and Orientation Leaders (around 30) through coordination of large and small group interview sessions.
• Supervise the work performance of undergraduate student staff (60+) and conduct regular performance reviews to provide feedback for enhanced performance.

Knowledge, Skills & Abilities

• Demonstrated ability to successfully plan and implement large-scale events.
• Knowledge of orientation planning processes and how it relates to the student transition and matriculation process.
• Knowledge in the field of orientation, transition, eliminating equity gaps, and retention, or related area.
• Demonstrated ability to successfully lead and facilitate training and development for undergraduate and graduate student leaders.
• Ability to partner and communicate with various campus partners.
• Demonstrated ability to provide high-quality customer service in a high-demand environment.
• Knowledge of campus resources & Student Success Programs at SJSU.
• Ability to work collaboratively with students, staff, faculty, and administrators.
• Knowledge of student success strategies, specifically for first-time frosh and their parent(s) and family members.
• Demonstrated ability to effectively train, develop & supervise student orientation staff.
• Skilled in assessment of program and student learning outcomes, and ability to adjust the program from feedback.
• Skilled in the development of student learning outcomes and the assessment cycle.
• Demonstrated ability to set expectations, determine accomplishments, and results and evaluate performance.
• Ability to work collaboratively with professional and student staff.
• Strong fiscal, administrative, and organizational skills.
• Demonstrated ability to analyze complex data and propose solutions.
• Demonstrated ability to work within strict fiscal spending parameters, while also offering a quality transition program experience for participants Ability to work in a fast-paced environment with the ability to provide high-level administrative support, multitask, and prioritize.
• Excellent verbal and written communication skills.
• Ability to compose business correspondence, edit, and use correct spelling, punctuation, and grammar.
• Ability to independently research answers to questions and make appropriate contacts of information and resolution of pertinent issues.
• Knowledge and ability to utilize various software applications such as Word, Excel, Google, Outlook, and Internet Explorer with a high degree of accuracy and speed.
• Excellent interpersonal skills to establish and maintain professional relationships with students, staff, faculty, campus and system-wide administrators, and visitors to the campus community. Ability to use tact and diplomacy
• Ability to function independently and organize workload with close attention to detail; manage multiple tasks and timelines; make appropriate decisions following campus policies and procedures.
• Ability to maintain strict confidentiality at all times in a highly confidential office.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• Bachelor’s Degree.
• Five years of professional level experience within higher education working with student service functions, program development and/or academic support programs.

Preferred Qualifications

• Master’s degree or equivalent experience, such as might be attained through 3-5 years management experience in a higher education setting.
• Seven years of professional-level experience within higher education working with student service functions, program development, and/or academic support/transition programs.

Compensation

Classification: Administrator II
Anticipated Hiring Range: $10,917/month - $11,633/month
CSU Salary Range: $5,053/month - $16,221/month

The final hiring salary will be commensurate with experience.

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: January 12, 2026 through January 26, 2026. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.