Job Summary:

The person in this position will work in Circulation, providing access to resources and information at the Service Desk, as well as maintaining building safety and security. The person in this position may support activities in one or more areas, such as Course Reserves, Scan & Deliver, Document Delivery, Inter-library Loan, Outreach activities, and student employee direction.

Responsibilities:

PDC Library Services: In close cooperation with the LSSIV, provide direct services to library users, carry out routine circulation functions, and assist in day-to-day care of the library area collaboratively with other library personnel. Carry out library opening and closing routines and work evening and/or weekend hours, as needed.

• Applies library policies and procedures when performing daily tasks and follows established library service operations to ensure consistent and accurate service delivery.
• Assist patrons with borrowing and returning items and resolving account issues. Recognize when to refer account issues to relevant personnel, accurately recording and sharing pertinent information.
• Assists patrons in locating and using library resources and services in both physical and online environments, provides directional information, resolves routine patron questions and concerns, and refers patrons to library staff or a librarian (on-site or virtual) for in-depth research assistance.
• Assists with identifying and reporting custodial issues to facilities and custodial services personnel.
• Assists with inter-library loan and resource sharing borrowing and lending processes, as needed.

Other Public Services Operations:

• Assists with marketing and outreach for programs, services, and collections, such as tabling at campus events.
• Assists with data collection and compilation.

Other Classification-Related Duties as assigned.

Minimum Qualifications:

• These qualifications for entry to Position Skill Level I normally would be obtained through the completion of a high school education or equivalent certification
• Two years of related library and/or clerical experience or an equivalent combination of experience and education.

Required Qualifications:

• General understanding of a library’s organization structure and key functional operations.
• Basic knowledge of library terminology and bibliographic forms and structures.
• General understanding of library automated systems and the ability to quickly learn and use campus library systems, as well as related on-line catalogs and systems.
• Ability to quickly learn and apply policies and procedures related to assigned functional work area.
• Ability to use standard features of office support technology and standard software packages.
• Demonstrated proficiency in English grammar, punctuation and spelling, including the ability to clearly communicate verbally and in writing.
• Ability to perform standard arithmetic operations.
• Ability to work under minimal supervision to perform assigned work.
• Ability to work within a diverse environment and be service-oriented in working with patrons and other library staff, including the ability to establish and maintain effective working relationships within and outside the library.
• General knowledge of library policies and procedures and more specific knowledge of policies and procedures and work methods pertaining to the assigned functional area and work unit.
• Working knowledge of library terms and bibliographic formats and structures, including the ability to conduct a simple bibliographic search.
• Familiarity with institution’s and library’s ethical policies and practices associated with use of and access to library resources, including networked resources, as well as familiarity with established standards related to copyright and intellectual property protection.
• Knowledge of basic library research methodology and the ability to use it.
• Ability to use the library system(s) and subsystem(s) module(s) to perform assigned duties.
• Ability to access various on-line resources and databases used within the library and to use their standard features to perform technical work and/or assist patrons.
• Effective communication skills, including the ability to work with the public and assist patrons with basic inquiries and direct them appropriately in locating and using library materials and inform them of applicable library policies and procedures

Preferred Qualifications:

• A bachelor’s degree.
• Experience working in an academic library.
• Experience in a customer service situation, preferably in an academic student support setting.
  
  

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

Initial salary step placement will be Step 1 ($3,703 per month) for qualified candidates.

CSU Classification Salary Step Range: $3,703 - $5,395 per month (Step 1 – Step 20)

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Full-time Non-Exempt Probationary

Academic year schedule: Monday through Friday (9:15 am – 6:15 pm), some evenings/weekends.

Summer schedule: To be determined

The application deadline is: January 28, 2026

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act