Santos Manuel Student Union

California State University, San Bernardino

AUDIO VISUAL SPECIALIST AND EVENT COORDINATOR

Department:              Operations

Reports To:                Event Services Manager

Location:                    San Bernardino Campus

FLSA Status:              Exempt

Category:                   Full-Time, Salary, Regular

Salary Grade:            7

Hiring Range:            $62,366 - $77,969

EEO Code:                  3

About Santos Manuel Student Union at CSUSB

(This is not a state position)

The Santos Manuel Student Union (SMSU) is a focal point of the campus where students, faculty, staff, administration, alumni, and guests can develop an enduring relationship with the campus. Serving as the campus social hub, the SMSU assists in the retention and development of students, while encouraging a deeper understanding and appreciation of cultural pluralism, gender equity, and ethnic diversity. The SMSU nurtures an environment conducive to personal growth and development through a variety of cultural, social, educational, and recreational activities. Bridging formal learning and life experiences, the SMSU also serves as a training ground for developing student leaders through leadership opportunities and employment that promote an active learning domain.

Functioning as a meeting place on campus, the facilities provide a comfortable and relaxing environment with a multitude of services important for the University community.

SMSU North first and second floors house a variety of services and departments including: Coyote Lanes Bowling Alley, Coyote Cantina, game room, social stairs, CSUSB Bookstore, lounge spaces, The Habit Burger Grill, dining area, an outdoor plaza deck, and our massive 12,000 square foot conference center. Also known as the Student Success floor- the third floor houses our JEDI Centers: Asian and Pacific Islander Desi American Center, First Peoples Center, Latinx Center, Pan-African Student Success Center, Osher Adult Re-Entry Center, Queer and Transgender Resource Center, and Women’s Resource Center.  Other campus entities include:  Associated Students Incorporated (ASI), Office of Student Leadership and Engagement, Leadership Lab, Undocumented Student Success Center and 1,000 square feet of study/lounge space.

SMSU South facilities include: a spacious lobby, relaxation and study lounge areas, meeting rooms, a state-of-the-art theater, a multi-purpose Events Center used for major events, Financial Literacy Center, Graduate Student Success Center, and E-Sports Arena.  Other services and departments located within the SMSU are Basic Needs, Obershaw Den, New Student Orientation and Family Programs, the Office of Black Student Success, and the Division of Student Affairs Office.

Work Schedule

This is a regular, full-time, salaried position. Willingness to work a flexible schedule as necessary in order to respond to emergency/urgent situations is required. This may include working extended hours, evenings, weekends and some holidays.

General Purpose

Reporting to the Event Services Manager, the Audio-Visual Specialist and Event Coordinator is responsible for managing all aspects of the Santos Manuel Student Union's audio-visual services and event operations, ensuring smooth coordination of events both on and off-campus. The role involves overseeing AV setups, supervising event configurations, troubleshooting equipment issues, and providing exceptional customer service at both the San Bernardino and Palm Desert campuses. This position requires hands-on technical expertise, leadership in supervising student assistants, and effective communication with clients to ensure successful event execution. Frequent on-site and remote late night and weekend hours required.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Serves as a specialist in the areas of audio-visual and room configuration needs for in-house, on- and off-campus contacts.
• Maintain a high level of customer service by actively engaging with clients, addressing their needs promptly, and ensuring clear and productive communication to deliver optimal solutions and enhance overall customer satisfaction.
• Utilize critical thinking and quick decision-making skills to resolve issues on the spot during events, ensuring smooth operations and promptly addressing unexpected challenges to maintain a positive attendee experience.
• Oversees installations, upgrades, and maintenance of AV systems, including conference rooms, digital signage, and video telecommunications. Performs diagnostic testing, resolves integration issues, and restores non-working AV equipment to operational condition.
• Oversees meeting room and facility setups by meeting with the Event Services Manager and clients to discuss configuration needs and oversees the setup of spaces.
• Restores non-working AV equipment to working condition and provides routine move/add/change support.
• Oversees inventory management by tracking, organizing, and maintaining accurate records of supplies and equipment, ensuring efficient storage organization and timely replenishment to support operational needs.
• Critically analyze systems to ensure user-friendly functionality and develop clear, easy-to-understand instructions and documentation for end users, tailoring communication to their technical skill level for improved accessibility and efficiency.
• Assists with capital purchases and minor capital expenditures for meeting room furniture and equipment.
• Maintains all video walls, video displays, Extron, and projection systems in SMSU North and South.
• Sets up and tests new AV equipment and user devices, including Video Telecommunications equipment, and supports analysis, selection, integration, installation, documentation, and maintenance of new or test AV equipment and devices.
• Maintains required records and documentation and maintains liaison with outside vendors and contacts vendor(s) for support as necessary.
• Responsible for observing all laws, regulations and other applicable obligations wherever and whenever business is conducted on the behalf of the SMSU. Expected to work in a safe manner in accordance with established operating procedures and practices.
• Provides input related to SMSU Scheduling and Facilities Use Policies.
• Serves as extension of the Event Services Manager during requirement gathering, job walks, and other AV related duties
• Serves on campus-wide committees as assigned by the Associate Director of Operations.

Minimum Education and Experience Qualifications

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                                       

Bachelor’s degree in a related program is required. Minimum of one year of experience managing teams, running live productions, overseeing audio visual installations, diagnosis and equipment testing, providing customer service and equipment repair. 1 – 2 years’ experience working with students preferred.

Supervisory Responsibilities                                                        

Supervises 15 – 20 Audio Visual and Event Operations student assistants. Provides a developmental work environment, with appropriately differentiated supervisory and task levels for Lead Student Assistants. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Additional Skills Required                                                     

Language

Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to use multiple software programs.

Mathematical Skills                                                 

Ability to perform simple mathematical computations Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability                                                     

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills   

To perform this job successfully, an individual should have advanced knowledge of MS Office, including Excel Word, PowerPoint, and Outlook. Working knowledge of EMS, 7Point Ops, Adobe Creative Suite preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand and walk. The employee must frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. Business travel is required infrequently.

Certifications, Licenses & Registrations

First Aid and CPR/AED certification is required within the first month of employment. Extron NAV Systems Certification, Extron Network Systems Specialist Program Completion, and Mobile Elevating Working Platform Certification must be completed within six months of hire.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Work conditions may vary depending upon the location of job tasks required; may occur indoors and outdoors, therefore requiring exposure to a variety of elements. While working outdoors, the work environment may involve exposure to various elements including but not limited to: sun, heat/cold, dust, pollens and other environmental risks.

Benefits Include

• Medical, Dental, Vision, Flex Cash option
• CalPERS Retirement
• CalPers 457
• Group Term Life/Accidental Death & Dismemberment (AD&D)
• Holidays & Personal Holiday
• Vacation and Sick Leave
• Educational Assistance Benefit (based on availability of funding)
• Employee Assistance Plan
• Long-Term Care Insurance
• Pet Insurance
• Flexible Spending Account
• Workers' Compensation
• Unemployment Insurance
• State Disability Insurance

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered this position with Santos Manuel Student Union. Failure to satisfactorily complete the background check may affect the application status of applicants. Fingerprinting is required for all employees that have direct contact with minors.

The Santos Manuel Student Union is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law.