Salary and Benefits

Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $6,155.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Student Services Professional II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

This is an academic advisor position in the College of Business & Economics (CBE) Office of Undergraduate Advising, which offers services designed to support and enhance student success. This position offers comprehensive academic advising to undergraduate students, helping with academic planning, graduation requirements, course substitutions, transfer credit evaluations, and student success initiatives. The role includes closely working with students on academic concerns, ensuring adherence to university policies, and assessing the urgency and complexity of students' needs to refer them to Academic Advisors, Directors, Department Chairs, or other relevant campus resources when necessary. Additional duties involve processing petitions and co-managing internal advising projects. Occasionally, the role may require advising representation at events held at other institutions. This position will collaborate closely with the Director of the CBE Office of Undergraduate Advising to maintain up-to-date advising information for incoming students, develop and oversee new student presentations and workshops, and ensure the CBE Undergraduate Advising Office emails are current.

Responsibilities

ACADEMIC ADVISING SERVICES

• Provide comprehensive major-related, general education, and university requirement services, advice and developmental guidance for upper-division students with majors and minors in the College of Business & Economics. 
• Responsible for a caseload of students; monitoring and assessing students’ progress to degree; identify current and potential roadblocks and make appropriate referrals to campus resources.
• Inform students about alternatives, limitations and possible consequences of academic decisions (e.g. adding, dropping, and withdrawing from courses, change of program, major and/or transfer institution).
• Promote the advisor-advisee relationship by effectively using the various tools of communication, including email, text, phone, face-to-face/virtual meetings, and electronic advising notes.
• Create and maintain student files, including documenting all appointments and student interactions with appropriate notes, utilizing available technology (i.e. Bay Advisor, PeopleSoft, UAchieve, Zoom, Google Suite, Microsoft Office programs).
• Assist students in undergraduate registration services for CBE. These include, but are not limited to: add/drop, waitlist verification, special registration petitions for independent and individual study, withdrawal, retroactive withdrawal, and late registration petitions.
• Work closely with Pioneer Success Coaches to facilitate the success of our high concern Undergraduate cohort for Cal State East Bay within the College of Business & Economics.
• Plan and run group advising sessions targeting specific groups (i.e. new freshmen and transfers, graduating, or returning students) and addressing their advising needs.
• Outreach to targeted groups of students as part of graduation initiatives, campaigns, or because of high-risk markers to assist them in getting back on track toward their educational goals.
• Abide by all ethical, professional (i.e. Appreciative Advising) and educational (i.e. FERPA) standards related to educational advising and counseling, and demonstrate sound professional judgment when making decisions related to students, CBE, CSUEB, and related stakeholders.

RECRUITMENT AND STUDENT OUTREACH

• Provide support in representing the College of Business and Economics (CBE) at both on-campus and off-campus recruitment events, college fairs, and community outreach activities to attract prospective students.
• Assist in developing and maintaining partnerships with community colleges, high schools, and University outreach services, ensuring smooth communication and support for prospective students.
• Serve as a point of contact for prospective students, helping to provide information about CBE programs and guiding them through the enrollment process under the direction of the Student Engagement Specialist.
• Help manage recruitment leads by organizing communication efforts and tracking follow-ups with prospective students to ensure timely engagement.
• Assist in the creation and distribution of promotional materials that showcase the opportunities and benefits available at CBE, collaborating with the Student Engagement Specialist.
• Provide logistical support for planning and executing outreach activities in coordination with faculty, staff, and student organizations to promote diversity and enhance student enrollment.
• Use technology tools like Bay Advisor, PeopleSoft, and BaySync to input data, track recruitment efforts, and generate reports to support the evaluation of outreach strategies.
• Help organize and participate in virtual and in-person recruitment events, webinars, and information sessions, ensuring smooth operation and engagement with prospective students and families.
• Support data collection and analysis efforts to assess the effectiveness of recruitment strategies, focusing on student demographics, retention rates, and engagement metrics.

SERVE AS CAMPUS RESOURCE

• Act as liaison for outside campus departments to provide evaluation and advising services directly to their student populations.
• Serve as liaison to student organizations associated with CBE.
• Actively participate and represent CBE at University and College events, during regular office hours and occasionally after hours or on weekends.
• Participate in recruitment efforts by attending college fairs, engaging in outreach activities, and coordinating with prospective students to promote CBE programs.

HANDLES VARIOUS MISCELLANEOUS OFFICE ACTIVITIES; OTHER DUTIES AS ASSIGNED

• Responsible for participating in on and off-campus university events, such as New Student Orientation, Commencement, Preview Day and Welcome Day, which will require occasional evening and weekend work.
• Trains advisors, administrative support staff and student assistants, as needed.
• Attends department/college meetings. Also attend workshops and training sessions, and participate in conference calls and webinars, as necessary.
• Contribute to the overall success of the CBE Office of Undergraduate Advising by performing all other duties and responsibilities as assignednformation utilizing the financial aid management systems (CMS Peoplesoft) and Common Origination and Disbursement (the Federal database) to reflect changed awards.

Minimum Qualifications

Knowledge and Abilities:

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.  Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.  

Experience: 

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.  A master’s degree in a job‑related field may be substituted for one year of the professional experience.

 Education:

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Preferred Skills and Knowledge

• Knowledge of student success and effective academic advising practices in higher education.
• Experience in determining courses of action and proper techniques to utilize while engaged with individuals in personal interactions of a sensitive nature.
• Ability to initiate, implement, and troubleshoot existing and new departmental policies and programs.
• Demonstrated excellent oral and written communication skills, via technology or in person.
• Strong interpersonal skills.
• Cultural sensitivity when interacting with a very diverse population of students and faculty.
• Flexibility and willingness to respond to other duties as assigned.
• Excellent technical skills, such as expertise with a variety of university software systems, such as PeopleSoft, EAB Navigate, as well as database, website and spreadsheet programs.
• Ability to work evenings and weekends as needed.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.