Salary and Benefits

Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $5,500.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Student Services Professional II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Serving as a student-facing member of the Division of Student Affairs, the work of the Area Coordinator (AC) is structured to support the Mission, Vision, Values and Strategic Priorities of the university. Employed by the Department of University Housing and Residence Life (UHRL), the AC is a full-time, 12-month live-in professional staff member. The AC is supervised by the Associate Director of Residence Life but also receives director and support from the Assistant Director or Residence Life.  AC's at Cal State East Bay are expected to initiate "high-touch" front-line interaction with students as they develop formal and informal relationships. They are expected to build communities that focus on student learning and development, support student needs, and inclusivity for all students.  AC's provide direct oversight for their designated residential area and supervise a student staff team. This position does not conform to a standard 9-5 work day and requires the individual to work evenings and weekends to best meet the needs of the community. The AC is responsible for the following areas in their specific residential community: case management centering around student support, crisis management, student conduct, supervision and leadership, curriculum implementation and supporting student success. In addition, the AC assists in the overall development and implementation of University Housing and Residence Life programs and services. The duties of the AC may vary from area to area depending on a number of factors (skill set of the AC, number of supervisees, level of autonomy of residents, size/condition of buildings, nature of floor communities, etc.) but the following covers the general expectations of the position.

This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director.

Responsibilities of the CSA include:

• Report all alleged Clery Act Crimes in a timely manner Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form.
• Complete annual training requirement. 

Responsibilities

Case Management and Student Conduct

• Serve as a case manager to assess and address student concerns and crisis situations.
• Serve in the professional on-call rotation. This position requires working variable hours, including late night and weekend hours.
• Ensure the safety and security of all members of the residential community.
• Provide coordinated support for students in need as advised by the university's Care Team.
• Supports emergency and crisis needs that may arise on either department or campus level, inclusive of any protocol activation including the Emergency Operation Center.
• Provide support and resources to residents experiencing academic difficulties and/or personal challenges in areas such as: interpersonal relationships, food insecurity, housing insecurity, identity development, adjusting to college, etc. As needed, the AC will refer students to appropriate university and/or community resources.
• Respond to the needs and concerns of residents in a conscientious, appropriate, and timely manner.
• Resolve community related concerns (roommate conflicts, community incidents, etc) utilizing effective interpersonal skills, fact gathering, and analytical skills to determine the severity of the situation and provide necessary steps and resources to resolve it.
• Ensure students understand University Policy, UHRL Policies, and the UHRL license agreement and address policy violations as needed.
• Serve as a conduct officer for the residential community.
• Implement conduct sanctions utilizing an educational approach.
• Maintain confidential records as defined by FERPA, Clery, Title IX, and the CSU Executive orders.
• Provide University Housing and Residence Life leadership team members with accurate, detailed, and timely information related to student crises and community incidents. Utilize conduct software as trained and directed.
• Consult with Residence Life professional staff about student medical, physical, and mental health related concerns.
• Consult and collaborate with campus partners regarding student concerns as needed.

Leadership & Lead Work Direction/Advising Student Leaders

• Contingent upon the designated residential area, provide leadership development, work direction and coaching to 1-2 Senior Resident Assistants and 11- 14 Resident Assistants.
• Lead weekly team meetings and facilitate regular leadership development activities with student staff in designated residential area.
• Assist in coordinating monthly all-staff meetings that provide on-going professional development opportunities.
• Ensure regular one-on-one meetings with Senior Resident Assistants (SRAs) and designated one-on-one between AC and Resident Assistants (RAs).
• Provide on-going feedback and periodic formal review for student staff/leaders.
• Assist with the recruitment, selection, and placement of student staff/leaders.
• Assist with the development and implementation of on-going training and professional development opportunities for student staff/leaders.
• Chair/co-chair selection and training work groups and report updates/needs to the Assistant Director of Residence Life.
• Serve as support for Area Delegate in designated residential community.

Residential Curriculum/Student Learning/Student Success

• Collaborate with the Assistant and Associate Director of Residence Life to develop and implent the department's residential curriculum that supports student learning and success. This includes actively writing lesson plans for strategies identified within the curriculum sequencing.
• Support student s outcomes.
• Provide training and support to student staff/leaders to ensure successful implementation of curriculum strategies.
• Demonstrate learning-centric approaches when working with students and student staff.
• Assist in ensuring residential life programs and services align with the department's learning goals and outcomes.
• Assist with the ongoing assessment of the department's residential curriculumincluding providing/collecting on-going feedback to better implement strategies.
• Support student success in alignment with CSU and university goals and initiatives.

Housing Operations Processes/Administration

• Oversee and participate in the day-to-day operations of designated residential area including follow up on building maintenance concerns as needed.
• Coordinate and ensure completion of room changes, key inventory, move-ins and moveouts processes for residents throughout the year including submitting completed paperwork to the appropriate Housing staff.
• Facilitate periodic Housing processes, including Roommate Agreements and Health and Safety checks, and annual Move-In/Move-out experiences.
• Support delivery of any confidential written correspondence to residents.
• Track area expenses and budget for assigned residential community. Complete expense reports for departmental purchases made with a university P-Card.
• Submit reports as requested (on-call morning reports, annual area report, etc.).

Other Duties and Support Functions

• Promote team collaboration among all University Housing and Residence Life student and professional staff.
• Participate in the creation, implementation, and assessment of departmental procedures, initiatives, and services to ensure they align with the department's mission, vision, and goals.
• Represent Residence Life on designated department committees as needed.
• Represent the department during University events including Preview Day, Admitted Students Day, Orientation, etc.

Minimum Qualifications

Knowledge and Abilities:

Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior. Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office. Possession of these knowledge and abilities typically is demonstrated through the Experience requirements below.

Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.

Education:

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications

• Thorough knowledge of English grammar, business writing, punctuation and spelling. Ability to compose and appropriately format correspondence and reports.
• Knowledge of practices, procedures and activities related to student Residential Life programs.
• General knowledge of interviewing and counseling techniques, and ability to listen and reason logically.
• General knowledge of group facilitation, oral presentation and public speaking skills.
• Ability to rapidly acquire a general knowledge of overall operation, functions and programs of CSU East Bay.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing longrange program improvements.
• Ability to collect, compile, analyze, and evaluate factual data and make oral or written presentations based on these data.
• Ability to maintain dignity and self-control in stressful situations; and ability to respond to emergency and crisis situations.
• Ability to establish and maintain cooperative working relationships with students, staff, faculty, administrators, and private and public agencies.
• Ability to advise students individually or in groups on routine matters, and general knowledge of principles of individual and group behavior.
• Ability to perform accurately in a detail-oriented environment, and to handle multiple work priorities, organize and plan work and projects.
• Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies.
• Excellent oral and written communication skills Excellent customer service and public relations skills.
• Ability to live on-campus and assume 24-hour on call duty on a rotating basis.

 Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.

All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment.