Job Summary:
Parking Enforcement Community Service Officers (CSOs) play an essential role in supporting the daily operations of the Parking and Transportation Services Department. As part of a student team dedicated to serving the campus community, you will assist with customer service, parking enforcement, and public safety support. CSOs serve as ambassadors of the department, ensuring a positive, safe, and welcoming experience for students, faculty, staff, and visitors.
In this position, you will provide information about parking rules & regulations, permits, and campus transportation programs, while also conducting patrols of parking lots, issuing citations when necessary, and responding to motorist assistance calls. CSOs represent the Public Safety Department through professionalism, courtesy, and a commitment to campus safety.
This is a hands-on opportunity to gain valuable experience in customer service, problem solving, and public service within a professional university environment.
Responsibilities include, but are not limited to:
- Serve frequently as the first point of contact for the campus by greeting visitors and providing accurate information about parking permits, citations, and transportation services.
- Communicate professionally in person, by radio, phone, and electronically to assist customers with parking rules and regulations, citation inquiries, and general questions.
- Patrol campus parking lots, structures, and roadways on foot, bicycle, or departmental vehicle to monitor compliance with campus parking regulations.
- Assist the Community Service Specialist staff to Issue parking citations using electronic handheld devices and provide information on citation appeal procedures.
- Assist motorists with services such as battery jumps and vehicle unlocks using department-approved equipment and safety protocols.
- Provide directions, general campus information, and safety escorts when requested.
- Assist the Community Services Specialist by setting up and removing cones, barricades, and signage for traffic control during campus events.
- Assist with administrative and clerical tasks such as filing, data entry, sorting mail, and organizing office materials.
- Maintain a clean, organized, and professional workspace and departmental vehicle.
Minimum Qualifications:
- Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
- Special Qualification: Admission or registration as a CSU student.
Required Qualifications
- Maintain a 2.0 G.P.A. or greater per semester and cumulative.
- Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
- International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
- Eligible to work in the United States
- Payroll Requirement: Social Security Card
Preferred Qualifications
- Strong written and verbal communication skills, with the ability to interact professionally across diverse groups.
- Excellent customer service and conflict-resolution skills.
- Ability to learn and apply parking regulations and enforcement procedures accurately.
- Comfortable working independently while also contributing to a team environment.
- Organized, detail-oriented, and capable of managing multiple priorities in a fast-paced setting.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and adaptable to learning new software such as T2 Flex and citation systems.
- Prior experience in customer service, public safety, or administrative support is highly desirable.
Compensation and Benefits:
Student Employment Anticipated Hiring Range: $16.50 per hour.
The compensation offered will consider internal equity and experience among other factors.
Position Information:
Work status: Part-Time, Temporary, Seasonal
The application deadline is: 12/19/2025 at 11:55 pm (PST)
Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).
Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).
This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.
Driver’s License Check
Possession of a valid Driver's License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act