Job Summary:
Under general supervision of the Director of the Educational Opportunity Program (EOP) in collaboration with the Director of Admissions of Operations & Systems, the Student Services Professional II position is responsible for performing moderately complex professional student service work in that assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This position requires: both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and acting as spokesperson within the area of expertise.
Duties and responsibilities
Pre-Admission Application Evaluation, Processing & Advisement
- Review and analyze transcripts and other basic records of prospective and current applicants to determine eligibility for admission to the University and EOP. Including but not limited to specific course requirements, transferable courses and GPA calculations based on the major the student has applied for to the University.
- Promptly and accurately updating educational information, entering the admission decision, and other pertinent information into PeopleSoft system, along with any corresponding student files.
- Meet with students to discuss admissions eligibility matters in relation to impacted major criteria, and provide alternative options. Provide pre-admission counseling to prospective students and community members and customer service on a continuous basis in person, over telephone and electronically. Assist students with the University and EOP Application if needed.
- Regularly conduct admission and pre-admission appointments with returning students regarding admission eligibility. In addition, assist students with navigating EOP returning student process. Provide eligibility worksheet to EOP, prior to clearing admission to determine if student is eligible for re-entry based off EOP Academic Contract. Clearing admission and checklist for returning applicant, updating university admission coding to allow enrollment.
- Maintain contact with select applicants to aid their admission process and provide guidance about their application, outstanding documentation, and their admission status.
- Represent CSUSB and EOP at events on and off campus.
- Advise and counsels prospective and returning University foster youth applicants, and their guardians, along with identified unhoused applicants on general CSU and specific EOP and Renaissance Scholar admission processes.
- Remain knowledgeable and staying up to date of CSU and EOP Admission Requirements. Document and develop workflow diagrams to capture department and cross departmental operational procedures. Continuously analyze and enhance workflow procedures based on CSU system wide, University, EOP requirements and best practices.
- Contribute to the development of queries in PeopleSoft for the purpose of enrollment management. Develop strategic communications/forms and execute in consultation and collaboration with University Admissions and EOP.
- Work collaboratively with University Admissions Team, and closely with Director of Admissions of Operation & Systems, in developing procedures that support both University and EOP admissions. Participate in appropriate University Admission team trainings and applicable meetings.
- In collaboration with University Admissions and Outreach Department, develop and implement referral process of prospective university applicants to EOP department for exception admission consideration. Advise applicants towards alternative educational options for potential future university consideration, if not selected. Develop, track and monitor all referrals and communications for prospective exceptions.
- Contribute to the development and implementation of office business practices to determine student eligibility for admissions to the University and EOP, determining residency status, and reviewing appeals for exceptions to University Policy.
- Assist incoming and returning applicants with financial aid inquires (FAFSA and CA DREAM ACT application) deadlines, and EOP grant information.
- Provide students information on student support services offered by the university such as but not limited to, the Services to Students with Disabilities Office, Financial Aid & Scholarships Office, Housing and Residential Education, Undocumented Student Success Center, Black Scholars Program, Veterans Success Center, Basic Needs & Student Support program, SAIL program, Renaissance Scholars program, EOP Summer Bridge, Orientation and First Year Experience, Career Center, etc.
- Provide University Admissions partners, EOP Director, Assistant Director and Admissions Coordinator with ad hoc reports as requested.
- Work collaboratively with respective campus partners to keep up to date on any changes related to University Admissions or procedures that may impact prospective students or EOP new and returning applicants.
- Meet weekly with EOP and ASR representatives or other department liaisons for updates as needed.
- Serve as a back-up for downloading CSUSB University EOP Applications.
- Update campus partners regarding University Admissions, EOP policies and procedures. Update EOP staff regarding campus partners policies and procedures. Meet with on campus partners to assess needs and provide services, gather and present data as appropriate.
- Attend meetings with EOP staff and attend ASR staff meetings.
Determination of Residency
- Collaborate with University Residency Specialist to keep staff updated on AB540 policies, procedures and student status. Work in conjunction with University Residency Specialists to determine whether a student has met the requirements for AB540 status and serve as department liaison for AB540 EOP applicants.
- Provide guidance to prospective AB540 students and their parents/guardians in regards to higher education rights, assist with procedures and share on campus resources.
- Partner with University Admissions, Residency Specialists to ensure EOP applicants submit required documents to determine residency and work collaboratively with communications to prospective students.
- Remain current of policies related to AB540 determination, CA Dream Act, AB540 resources. Assist students, high school/community college counselors with questions regarding AB540 eligibility and procedural inquiries.
- Reference the Residence Handbook developed between CSU attorneys and the CSU system as needed and attend CSU trainings on campus and statewide related to residency to stay up to date.
Outreach and Recruitment
- Participate in Outreach and Recruitment efforts to inform students and community partners about CSUSB and EOP admission requirements and comprehensive support services. Provide pre-admission guidance to prospective students in group and individual settings. Advisement based on admission requirements, career pathways, majors, A-G high school pattern, CSU/UC/CCC course agreements, admission policy and procedures. Partners include, but not limited to, K-12 schools, community colleges, parents/guardians, counselors, campus wide departments, non-profit agencies and community organizations.
- Serve as first point of contact for prospective and returning EOP and Renaissance Scholars (Foster Youth) Program inquiries for Admissions & Operation Systems and Student Outreach & Recruitment Department(s) via phone, by appointment, walk-ins and electronically.
- Attend and assist with University and EOP recruitment events, by assisting in coordination and facilitating guardian/parent/counselor and student workshops and presentations on University and EOP admissions requirements, program services, which may include evenings and weekends.
- Maintain recruitment tracking log.
- Assist with the collection, editing and updating of the annual University & EOP Outreach & Recruitment PowerPoint and any marketing literature related to outreach and recruitment efforts to ensure accurate and up to date University and EOP admission eligibility information and deadlines.
Perform other classification-related duties as assigned.
Minimum Qualifications:
- Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown in the required qualifications may be substituted for the required education on a year for year basis.
- Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience.
Required Qualifications:
- Working knowledge of the practices, procedures and activities of the program to which assigned; General knowledge of research and interview techniques; and of the principles of individual and group behavior.
- Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required. Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned. Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.
Preferred Qualifications:
- A Master’s degree is preferred.
- Experience in the analysis and application of academic regulations and procedures related to university admissions.
- Experience involving detailed work, including mathematical computations that require high degree of accuracy.
- Demonstrated experience working in higher education or related field.
- Demonstrated experience and familiarity of working with online student information systems (College Source, Assist, etc.) and PeopleSoft.
- Ability to analyze and evaluate applications and transcripts and acquire knowledge of Transfer Admissions Agreements.
- Ability to work and effectively communicate with ethnically and culturally diverse campus and community members.
- Working knowledge of the practices, procedures, and activities of the Educational Opportunity Program.
- Demonstrated experience and the ability to communicate with others admission requirements, policies and procedures.
- Knowledge of professional counseling theories and techniques and conflict resolution is preferred.
- Ability to handle sensitive and confidential information with diplomacy and discretion.
- Ability to formulate and recommend solutions to unique situations and problems using good judgment.
- Ability to work independently and in a team setting.
- Commitment to acquiring knowledge of accommodation resources available to students.
- Ability to design, coordinate and facilitate workshops/presentations.
- Ability to handle multiple work priorities, organize work projects and complete in a timely manner.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail and the ability to multitask and offer support with quick turnaround due to tight deadlines.
- Strong analytical and problem-solving skills.
- Demonstrated ability to maintain composure and tact during high stress situations and under heavy workload, with conflicting priorities, frequent interruptions, and other demands.
- Ability to exercise personal initiative and independent judgment within the scope of the assigned duties.
- Experience working in the California State University system.
- Team-oriented collaborative work style approach in carrying out assignments.
Compensation and Benefits:
Anticipated Hiring Range: $4,610 per month
Classification Salary Range: $4,610 - $6,556 per month
The salary offered will take into account internal equity and experience among other factors.
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Full-time Exempt Probationary
Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
The application deadline is: May 10, 2024
As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
Mandated Reporter
The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
Campus Security Authority
This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act