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Manager, Retention & Graduation Initiatives (Administrator I), Academic Success and Undergraduate Advising

Apply now Job no: 540123
Work type: Management (MPP)
Location: San Bernardino - San Bernardino Campus
Categories: MPP, At-Will, Full Time, Student Services, On-site (work in-person at business location)

Job Summary:

The Manager, Retention & Graduation Initiatives directs and develops programs and initiatives supporting student retention, graduation and the narrowing of equity gaps. Provides leadership and direction for the retention and graduation programs and day-to-day operation within ASUA. Direct oversight of development, planning, execution, and evaluation of leadership and learning programs.

Responsibilities include, but are not limited to:

Program Development and Evaluation

  • Lead the department program review and evaluation process, including the use of Navigate and dashboards, developing program, paraprofessional and student learning outcomes, assessing program effectiveness, and making recommended changes to enhance program success.
  • Based on program evaluation and best practices, implement or enhance programs, including tailoring to meet CSUSB student needs, developing new services, and building on successful services to assist with enrollment, retention and GI 2025 goals.

Leadership and Development

  • Provides leadership in the management of daily operations, execution of strategic initiatives, serves as an advocate for student development, and collaborates with campus constituents and academic departments to promote student development, persistence, and graduation. Provides coaching, training, guidance, and support in developing and maintaining knowledge and skills needed to effectively deliver programs and services.

Leadership and Partnerships

  • Collaborate and develop relationships with faculty, advisors, and campus stakeholders to better serve the needs of students. Communicate with campus and community partners, to share current information, collaborate on projects, and to create a collective, wrap around effort towards student retention and success.

ASUA Leadership

  • Contribute to the creation and achievement of ASUA’s vision, strategic plan, and short and long term goal setting that supports the priorities of CSUSB and Academic Affairs Chair CSUSB cross divisional committees. Represent AVP of ASUA when called upon. Collaborates with leadership with strategic planning and implementation of CSU and campus initiatives.

Minimum Qualifications: Required Education and Experience

  • Combination of education and experience required to perform the duties of the assigned position.
  • Bachelor's degree and 2-5 years of professional and supervisory experience.

Required Qualifications

  • Active listening and Interpersonal skills
  • Coordination of departments and programs
  • Monitoring/Supervising professional and support staff
  • Social Perceptiveness and conflict management skills
  • Speaking and writing skills for large and small audiences

Preferred Qualifications

  • Master’s in Counseling, High Education or a related field
  • Experience with program management in the division of academic affairs
  • In-depth knowledge of mentoring and student development literature and theory

Compensation and Benefits:

Anticipated Hiring Range: $ 6,300 per month

Classification Salary Range: $ 3,938 - $ 11,703 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Position Information:

Work status: Full-time/Exempt/At-will

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

This is a full-time management (MPP) position.  MPP employees serve at the pleasure of the campus President.  MPPs do not serve a probationary period and never receive permanent status.

This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations.

MPP: First considerations will be given to candidates who apply by Thursday, June 13, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit


Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at


CSUSB is a smoke and tobacco-free campus.  See policy at

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:

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Applications close: Pacific Daylight Time

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