Job Summary:
Under direct supervision of the Director. The following summarizes the primary duties and expectations of the position. The list is not comprehensive, and additional duties may be assigned as needed.
- Support the mission and goals of New Student Orientation and Family Programs.
- Professionally serve the University community by working with diverse student and family populations to welcome all guests and provide them with a seamless transition to CSUSB
- Work and actively participate in all orientation programs, training, and activities.
- Learn and share accurate information about CSUSB programs, services, departments, and resources. Refer questions to the appropriate campus office as needed.
- Follow program procedures, schedules, assignments, communication guidelines, and dress requirements.
- Be prepared, positive, flexible, and willing to assist with changing program needs.
- Report any violation of university or orientation policies to supervisors immediately.
Responsibilities:
Under direct supervision, duties include but not limited to:
Orientation Program Delivery and Participant Support:
- Attend and actively participate in all assigned orientation sessions, transition programs, training activities, team meetings, and the team retreat.
- Welcome students, parents, and family members; provide clear directions; answer routine questions; and connect participants with the appropriate campus office when additional assistance is needed.
- Facilitate small-group discussions, campus tours, icebreakers, presentations, and activities for first-year and transfer students and their families.
- Explain University programs, services, policies, academic expectations, registration processes, student involvement opportunities, and campus traditions using approved program information.
- Support an inclusive environment for participants from varied backgrounds and respond professionally to individual needs and concerns.
- Monitor assigned groups and activity areas, promptly communicate safety or participant concerns to professional staff, and follow emergency and incident-reporting procedures.
Training and Professional Development
- Complete spring-semester training, summer bootcamp, and other required preparation before independently performing assigned duties.
- Learn and accurately apply information about CSUSB resources, offices, policies, student support services, and referral procedures.
- Practice and demonstrate public speaking, group facilitation, customer service, conflict management, teamwork, and problem-solving skills.
- Participate in coaching, observation, feedback, assessment, and performance-improvement activities.
- Maintain required academic eligibility and promptly notify the supervisor of changes that may affect employment eligibility or availability.
Outreach Communication and Recruitment Support
- Participate in approved calling campaigns, tabling, recruitment, and outreach activities for newly admitted students and future Orientation Leader candidates.
- Use approved scripts, email language, and talking points to provide consistent and accurate information.
- Represent the University professionally in person, by telephone, by email, and through approved virtual platforms.
- Assist with check-in, wayfinding, participant follow-up, and distribution of program materials.
Program Operations and Administrative Support
- Prepare, organize, transport, distribute, inventory, and return orientation materials, supplies, signage, equipment, and participant resources.
- Assist with room preparation, event set-up and tear-down, registration, attendance tracking, evaluations, and other program logistics.
- Complete assigned records, timekeeping, forms, and program documentation accurately and by established deadlines.
- Protect student and participant information and follow University requirements for records, privacy, technology, and access to systems.
Campus Representation and Team Responsibilities
- Support the mission and goals of New Student Orientation and Family Programs and model professional conduct as a student employee and University representative.
- Follow work schedules, dress standards, communication protocols, attendance requirements, and instructions from professional staff and designated student leads.
- Work cooperatively with Orientation team members, faculty, staff, campus partners, and student organizations.
- Report policy violations, safety concerns, and circumstances that may affect program operations to a supervisor promptly.
Other Related Duties
- Perform other duties appropriate to the Student Assistant classification and the operational needs of orientation and transition programs.
Minimum Qualifications:
- Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
- Special Qualification: Admission or registration as a CSU student.
Required Qualifications:
- Maintain a 2.0 G.P.A. or greater per semester and cumulative.
- Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
- International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
- Eligible to work in the United States
- Payroll Requirement: Social Security Card
Preferred Qualifications:
- Maintain a cumulative and semester GPA of 2.5 throughout the term of the position.
- Demonstrate a desire to learn about CSUSB, its regulations, its people, and its programs and to share information with others.
- Possess the following role model qualities: maturity, responsibility, initiative, motivation, flexibility, enthusiasm, integrity, and a good work ethic.
- Be a degree-seeking student at CSUSB; must maintain satisfactory academic progress towards degree completion.
- Uphold all aspects of CSUSB’s Student Conduct Code and be free of disciplinary sanctions.
- Exhibit leadership potential, good interpersonal communication, and group presentation skills.
- Must be a student returning to CSUSB in Fall 2027.
Special Conditions:
This position includes working long hours that begin early in the morning and end late at night; being exposed to outdoor conditions (cold, heat, wind) for brief periods of time; and may require heavy lifting and physical work in transporting orientation materials, supplies, and set-up/tear-down.
Conditions of Employment
A. Length of Position
The Orientation Leader position requires a student to commit to a 13-month agreement. The position begins January 2027 and concludes January 2028, with most of the workload occurring over the spring semester and through the summer months.
B. Summer Courses
Orientation Leaders typically do NOT take academic classes during either summer session.
Online, asynchronous summer courses may be allowable if they do not interfere with any work responsibilities and will be considered on a case-by-case basis.
- If permitted to enroll in summer courses, Orientation Leaders may not enroll in more than 3 units in total.
- Orientation student assistant must communicate and work with Orientation professional staff to determine if summer courses are manageable and appropriate given their duties and responsibilities of the position.
Compensation and Benefits:
Student Employment Anticipated Hiring Range: $16.90 - $17.40 per hour.
The compensation offered will consider internal equity and experience among other factors.
Position Information:
Work status: Part-Time, Temporary, Seasonal
Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).
Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).
The application deadline is: October 23, 2026; however, the position may close when an adequate number of qualified applications are received.
This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.
California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) may be required for student employment purposes. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check when required may affect the continued employment of a current CSU employee who was conditionally offered the position.
Driver’s License Check
Possession of a valid Driver's License may be required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
On Campus Commitment
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.