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Academic Advisor (SSP II)/Jack H. Brown College of Business & Public Administration

Apply now Job no: 499921
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services



California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

·      Build your future

·      Work with the best

·      Be your authentic self

·      Focus on you

·      Make a lasting impact

·      Work for a purpose that is greater than your own

·      Bring everything you are, become everything you want

Department Summary

The Jack H. Brown College of Business and Public Administration is committed to nurturing a high quality educational environment that ensures student, faculty, and staff success in its pursuit of academic excellence and achievement. We seek to transform the lives of our students and alumni, ensuring that they become responsible management professionals within a dynamic region and a globally connected world. 

Job Summary

Employment Status: Full-time, Probationary, Exempt (with the possibility of converting to permanent)

This position is under the general supervision of the JHBC Student Success Center, in consultation with the Senior Student Services Professional.

  • Typical assignments require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of any student service program or activity.
  • The Student Services Professional II will provide the day-to-day academic advising to undergraduate students, with the goal of promoting student success.
  • Student Services Professional II classification will perform moderately complex, professional student service work.
  • Particular areas of focus will be using Navigate (EAB) and PeopleSoft to develop intrusive advising campaigns for students, managing walk-in advising opportunities for students, coordinating international student advising, assisting with Student Success Center programs, including JHBC Ambassadors, Workshops, and JHBC clubs/organizations.
  • General advising includes identification of academic and life goals and ways of pursuing them; assisting students with major selection and changes; helping students construct, monitor and update degree plans (including curricular and co-curricular components) to promote timely graduation; making referrals as needed to campus and community resources; and related topics.
  • In addition, the position will support Student Orientation, Advising and Registration (SOAR), Counselor’s Day, and Coyote Connect, as well as participate in other outreach and orientation for prospective, new, and continuing students. 
  • Establish effective and meaningful relationships with students; collaborate with faculty and staff from academic departments and other units to facilitate effective advising and degree progress for students, including participation in relevant campus committees.
  • Performs related duties as assigned.

This position will remain open until filled. The initial review of applications will begin on May 14, 2021. 

Work Schedule

Generally Monday-Friday, with some weekend and evening work expectations. May work a modified M-Th 4/10 schedule during summer months.

Education and Experience

  • Applicants must possess the equivalent to graduation from a four-year college or university along with the equivalent of two years professional experience in one of the student services program areas, or in a related field. 

Preferred Qualifications

  • A Master's degree is desirable.

Key Qualifications

  • Applicants must possess a working knowledge of applicable university and federal policy and procedures. 
  • Applicants must demonstrate the ability to gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations. 
  • Applicants must possess the ability to participate in and contribute to group meetings, and establish and maintain cooperative working relationships with students, staff, faculty, and administrators. 
  • Applicants must possess a working knowledge of correct English, grammar, spelling and punctuation. 
  • Applicants must possess a working knowledge of the basic principles of individual and group behavior. 
  • Applicants must possess fundamental writing skills and effective communication skills with the ability to interact with people from diverse backgrounds. 
  • The ability to write, speak and read other languages is desired. 
  • Applicants must have a working knowledge of computer software applications. 


Anticipated Hiring Range: $4,304-$4,606.00 monthly

Classification Salary Range:$4,304.00-$6,129.00 monthly

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

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