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Analyst Programmer (Analyst Programmer - Career), Information Technology Center

Apply now Job no: 516661
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology







California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire. Seventy percent of those who graduate are the first in their families to do so.

At CSUSB, you can:

  • Build your future
  • Work with the best
  • Be your authentic self
  • Focus on you
  • Make a lasting impact
  • Work for a purpose that is greater than your own
  • Bring everything you are, become everything you want


Department Summary

The Technology Support Center (TSC) is the one-stop shop for support, information, and consultation of all technology-related matters. On a 24/7 basis, the Technology Support Center provides the university with effective, timely, and consistent responses to technology support needs. 

The TSC is the issuer of Coyote OneCard, the official CSUSB identification card. We provide students, faculty, and staff assistance and training on campus resources such as MyCoyote, Canvas, campus email systems, Google G Suite, Office 365. We also assist with desktop support and provide access to many campus-licensed software.

The TSC is also in charge of Cherwell, the campus Enterprise Service Management (ESM) system. What started out as an IT Service Management (ITSM) system quickly grew campus wide as multiple departments outside of IT realized the benefits of using Cherwell for workflow, digital forms, asset management and web portals. A few of the non-IT departments that have been onboarded on the campus ESM include Human Resources, Accounting, Parking, Environmental Health & Safety and Property Management.

Required Application Materials

Candidates are required to attach a letter of application, curricula vitae/resume, and a list of at least three (3) professional references.

Job Summary

Under minimal supervision of the Assistant Director of the Technology Support Center, the incumbent will provide development and administration of the campus Enterprise Service Management system. The incumbent will also provide technical support to the campus OneCard and various other systems. 

Responsibilities include but are not limited to:

  • Intake of enhancements and fixes to the campus ESM workflows, digital forms, web portals, etc.
  • Document and perform weekly changes made in the campus ESM as requested.
  • Look to build automation into the campus ESM when appropriate to help with repetitive tasks.
  • Meets with departments to understand their service offerings, design process workflows, develop digital forms, build custom solutions, and onboard and train on Cherwell.
  • Use APIs in order to integrate Cherwell with other applications.
  • Export and import data out of/into Cherwell as needed. Scripting may be required to customize the data depending on the system that needs the data.
  • Manages and maintains ITS, College techs, Human Resources Accounting and other department digital forms, processes, and workflow in Cherwell.
  • Analyze and assess existing business systems and procedures.
  • Write programming scripts to enhance functionality and/or performance of company applications as necessary.
  • Compose reports detailing the changes made with each bug fix.
  • Administer critical analysis of test results and deliver solutions to problem areas.
  • Train end users to operate new or modified workflows and programs.
  • Coordinate with a team of programmer analysts working on each issue to reduce duplicated efforts.
  • Strategize new ways of achieving each project’s user experience and security goals.
  • Provide technical support for the Coyote OneCard system. This includes maintaining and supporting the ID card software and CBORD software.
  • As requested by different departments, will extract photos and data from our card system and integrate into other systems such as: public transportation, door access, Student Health Center, campus police, and our ERP (PeopleSoft).
  • Working with Facilities and vendors to use new smart chip technology in new ID cards for door access and future expansion.


Employment Status: Full-time, Probationary, "exempt" position (with the possibility of converting to permanent).

Application Review Deadline: This position will remain open until filled. The initial review of applications will begin on August 9, 2022.

Work Schedule

  • Generally, Monday through Friday from 8:00 am to 5:00 pm. Some weekends and evenings may be required.

Key Qualifications

  • Working knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite. 
  • Great customer service skills.
  • Ability to manage time and priorities.
  • Reading and comprehending, writing, communicating verbally, reasoning and analyzing
  • Experience in developing processes to test, evaluate, and recommend the use of computing technologies.

Education and Experience

  • A bachelor’s degree, preferably in computer science or business, or equivalent training and applied experience.
  • Two (2) or more years of experience in IT related work.

Preferred Qualifications

  • Knowledge of ITIL processes.
  • Previous development and administrative experience of an Enterprise Service Management Tool.
  • Proficiency in hardware and software technologies.
  • Ability to pay attention to details and to meet deadlines and milestones.
  • Patience and well-developed interpersonal relations skills.
  • Previous professional experience working in a higher education environment is highly desired.
  • Experience working with APIs.
  • Understanding of application security.
  • Understanding of testing and change control/management.


Anticipated Hiring Range: $5,000 - $5,625 per month

Classification Range: $4,372 – $10,792 per month

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. In our commitment to diversity, we welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. Our commitment to work toward an environment that values diversity requires that we create, promote, and maintain activities and programs which further our understanding of individual and group diversity. We will also develop and communicate policies and promote values which discourage intolerance and discrimination.

The concept and dimensions of diversity are to be advanced and incorporated into every aspect of university activity, including student life, the curriculum, teaching, programs, staffing, personnel training practices, research, community services, events, and all other areas of university endeavor.

Dimensions of diversity shall include, but are not limited to, the following: race, ethnicity, religious belief, sexual orientation, sex, gender identity, gender expression, ability, socioeconomic status, cultural orientation, national origin, and age.

The implementation of the Commitment to Diversity will rest with the university as a whole. The president, in addition to a personal commitment and involvement, may use the University Diversity Committee, campus administrators, faculty, staff, and students as well as other members of the campus community to implement effectively the philosophy and intent of this statement.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time

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