Job Summary:
The Technology Support Specialist II provides comprehensive technical and operational support for multimedia, audio-visual, and instructional technologies across the Palm Desert and San Bernardino campuses. The incumbent exercises independent judgment in complex troubleshooting, systems integration, and event technology management, supporting over 200 Next Generation Smart Classrooms (NGSC) and multiple performance venues such as the Indian Wells Theater.
This position leads technology enhancements and initiatives that advance teaching, learning, and community engagement, ensuring high reliability and innovation in all multimedia environments.
Responsibilities:
Provide technical support involving complex setup, maintenance, and issue resolution for Next Generation Smart Classrooms (NGSC), instructional spaces, and performance venues. Diagnose and resolve complex AV, control-system, and computing issues; manage firmware/software updates; ensure reliable operation of projection, audio, and hybrid teaching technologies. Lead technical setup and operation for classes, events, and performances, supervising and training student assistants or temporary staff.
Provide comprehensive technical support and trouble shooting including but not limited to setup for operation, and tear down for campus events, performances, and presentations. Operate and maintain live sound reinforcement, theatrical lighting, and video projection systems.
Deliver faculty and staff training and consultation on the effective use of classroom, remote-learning, and immersive technologies (Zoom, Teams, lecture-capture systems, etc.). Develop documentation, demonstrations, and support resources that promote confident, effective technology use.
Track and maintain multimedia and performance equipment inventory. Conduct preventative maintenance and assist with upgrades to AV and classroom systems. Support immersive media, live streaming and digital content initiatives.
Performs other duties as assigned that are consistent with the Technology Support Specialist II classification. Supports technology operations, contributes to documentation and service improvements, and assists with technical tasks and projects that ensure the effective delivery of instructional, multimedia, and end-user computing services. May be required to provide support for other IT functions or service areas, as needed, to ensure continuity of operations and effective delivery of campus technology services.
Minimum Qualifications:
Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
Required Qualifications:
Strong knowledge and expertise in hardware and software troubleshooting. Knowledge of network connectivity, server administration, and system troubleshooting. Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support. Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects. Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials. Strong analytical skills to evaluate technology and configure and deploy systems updates. Skill in providing direction and training to others. Proficiency in using applicable software or technology systems. Knowledge of university policies, data needs, and data privacy regulations.
Preferred Qualifications:
• Equivalent to a bachelor’s degree in Information Technology, Communications, Theater Production, or a related field, or an equivalent combination of education and experience.
• Experience operating digital mixing consoles, lighting control systems, and projection systems.
• Familiarity with Crestron, Extron, or similar control systems and remote monitoring platforms.
• Experience with higher education technology environments, immersive media tools, or hybrid instruction systems preferred.
• Live performance equipment such as lighting consoles and stage audio systems.
• Principles, methods, and procedures related to IT systems and end-user support.
• Audio-visual systems, projection, and sound reinforcement technologies.
• Live performance equipment such as lighting consoles and stage audio systems.
• Ability to install, configure, and troubleshoot AV and computing systems.
• Communicate technical information clearly in oral and written form.
License / Certification
Valid Drivers License
Compensation and Benefits:
The salary offered will take into account internal equity and experience among other factors.
Initial salary step placement will be Step 1, $5,787 monthly for qualified candidates.
CSU Classification Salary Step Range: $5,787 - $8,430 per month (Step 1 – Step 20)
The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.
Position Information:
Work status: Full-time/Exempt/Temporary (up to one year with the possibility of further renewal)
Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.
Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.
The application deadline is: Friday, March 13, 2026.
California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.
California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).
CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).
Conditions of Employment
Background Check
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Drivers License Check
Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.
I-9
CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity
In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.
California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion
Closing Statement:
Reasonable Accommodation
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.
Smoking
CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.
Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act