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Student Advisor (Student Services Professional II), PACE

Apply now Job no: 532541
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)


Job Summary:

The incumbent will be responsible for providing information and guidance to prospective students on degree and professional programs, assisting prospective and current students with suitable solutions during the time of enrollment and admission process, student retention services, admission advising and counseling, and attending recruitment fairs to promote all PaCE programs.

Major Duties and Responsibilities:

Students Services:

  • Acquire prospective student information utilizing interviewing skills and active listening for student recruitment to the programs.
  • Provide information and guidance to prospective students on degree and certificate programs.
  • Assist prospective and current students with suitable solutions and course of actions for problems encountered for enrollment and/or completion of course/program.
  • Evaluate student needs and direct, guide, and/or advise of all available services.
  • Coordinate and administer programs events and projects.
  • Advocate for student needs and identify solutions in collaboration with campus partners.
  • Provide support and assistance to students facing a variety of personal, and institutional problems, questions and/or challenges.
  • Maintain accurate student information and status in department systems such as CRM.
  • Attend recruitment fairs and offer information sessions to promote all PaCE programs.
  • Assist the prospective students in next steps in the Admission process, missing documents/transcripts until applicants are fully admitted or denied.
  • Responsible for maintaining effective working relationships with a wide range of students, faculty and the general public.

Retention Services

  • Interact with students and follow up to inquire about progression in the programs at time specified for each program.
  • Identify solutions to ensure student retention in degree and certificate programs.
  • Run reports to monitor student engagement in degree and certificate programs.


  • Gather and analyze data.
  • Develop and maintain reports.
  • Prepare weekly reports on recruitment and enrollment activity.
  • Prepare semester reports with an analysis of each program

Orientation and Other

  • Provide prospective students with information regarding the preadmission process.
  • Schedule and conduct student orientations.
  • Maintain student handbook for degree programs and update as needed.
  • Other classification-related duties as assigned.


Minimum Qualifications: 


  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
  • Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities may be substituted for the required education on a year-for-year basis.


  • Equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth.
  • A master’s degree in a job-related field may be substituted for one year of the professional experience.


Required Qualifications:

Knowledge and Abilities:

  • Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
  • General knowledge of research and interview techniques; and of the principles of individual and group behavior.
  • Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required; recognize multicultural, multisexed and multi-aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
  • Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.


Preferred Qualifications:

  • Master’s degree.
  • Coordinating and administering program events or projects, preferably in higher, extended, or adult education.
  • Knowledge of interviewing and counseling techniques to facilitate enrollments.
  • Strong interpersonal communications.
  • Excellent oral and written English communication skills.
  • Proficiency in Microsoft Office Suite programs.
  • Candidates must be willing to maintain a flexible work schedule, occasionally working evenings and weekends and to travel domestically.


Compensation and Benefits:

Anticipated Hiring Range: $4,610 - $4,852 Per Month

Classification Salary Range: $4,610 - $6,556 Per Month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.


Position Information:

Work status: Full-time/Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.    

The application deadline is: May 3, 2024

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).


Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.


CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit


Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at


CSUSB is a smoke and tobacco-free campus.  See policy at

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at:

Advertised: Pacific Standard Time
Applications close: Pacific Daylight Time

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